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‎09-19-2017 12:31 AM

HP Recommended
Product: HP Pavilion 17
Operating System: Microsoft Windows 10 (64-bit)

Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter  is no longer listed in device namager, so I am unable to update drivers.

Was working fine yesterday.  

Ethernet connection does work and I am installing all HP updates

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-21-2017 04:13 AM

HP Recommended

If the device drivers are not installed, then it will show with exclamation mark. However, if the device has gone faulty, then it may not detect in device manager.

 

If you are comfortable, then remove, clean & reseat the WLAN Card on the Notebook, then check if it gets detected in device manager (if required get the drivers installed).

 

Although I am an HP employee, I am speaking for myself and not for HP.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

 

View solution in original post

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4 REPLIES 4

‎09-19-2017 02:06 AM

HP Recommended

Hidden Devices.png

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‎09-21-2017 04:13 AM

HP Recommended

If the device drivers are not installed, then it will show with exclamation mark. However, if the device has gone faulty, then it may not detect in device manager.

 

If you are comfortable, then remove, clean & reseat the WLAN Card on the Notebook, then check if it gets detected in device manager (if required get the drivers installed).

 

Although I am an HP employee, I am speaking for myself and not for HP.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

 

Was this reply helpful? Yes No

‎09-21-2017 08:43 PM

HP Recommended

Thank you for your reply.  Updating HP services resolved the issue.

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‎05-03-2019 09:21 AM

HP Recommended

May I ask what have you updated to fix the issue, I'm facing the same problem

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