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‎05-17-2023 10:50 AM

HP Recommended
Product: HP Laptop PC 14-d2000 (2D126AV)

Why does my network card not detect 5G from modem? Band 2. 4 detects without a problem. Please help, I have no more ideas it may be wrong and I am terribly depressed because I care very much about the 5G network working. My current driver version is 2024.10.228.1. Please help me, thanks!

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1 person had the same question
5 REPLIES 5

‎05-17-2023 03:00 PM

HP Recommended

@Gregory29 

 

Please check Device Manager to see what is it (not just simply Realtek RTL8821CE Adapter).

 

Regards.

BH
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‎05-17-2023 11:34 PM

HP Recommended

What exactly do you mean, I should check in the device manager?

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‎05-18-2023 12:00 AM

HP Recommended
@Gregory29 wrote:

What exactly do you mean, I should check in the device manager?

@Gregory29 

 

Yes, what is it (full model).

 

Regards

BH
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‎05-18-2023 04:01 AM - edited ‎05-18-2023 04:09 AM

HP Recommended

realtek rtl8822ce 802.11ac pcie adapter

 

and my laptop:

HP 14s-dq2009nw 14" i3-1115G4 - 8GB RAM - 256GB - Win10S

 

I would add that I was already going back to previous versions of network card drivers and nothing helped. Maybe this network card doesn't support 5G band at all?
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‎05-18-2023 02:48 PM

HP Recommended

@Gregory29 

 

Unfortunately both HP and Realtek do not have perfect working drivers. Please try

 

                https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Realtek-RTL8822CE-802-11ac-PCIe-WiFi-...

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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