Create an account on the HP Community to personalize your profile and ask a question
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
06-28-2020 08:06 AM - edited 06-29-2020 11:59 PM
Product: HP Notebook 14s-dq1504sa
Operating System: Microsoft Windows 10 (64-bit)
Like many others, I have been struggling with WiFi dropping out on the Realtek RTL8821CE on my new HP laptop. Like others, I have played around with drivers, power management settings etc.
After I uninstalled everything and did a factory reset, I could not trigger the WiFi drops like I could before. Not until I reconnected my Technet wireless mouse, at which point it returned consistently.
Changing my wireless mouse to an old Logitech M195 seemed to solve the problem for me. I have not been able to trigger the problem all afternoon since.
Just thought I'd post this in case it is of use to others.
Update: 24 hrs later, and the problem has returned, whatever mouse I use. Another dead end :-(.
1 REPLY 1
07-02-2020 12:14 PM
@shinyhead, Welcome to the HP Support Community!
Refer to this document to know how to reconnect the wireless mouse to the computer.
Follow the steps mentioned in this document to resolve connectivity issues between the devices.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
I am an HP Employee
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community