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Realtek RTL8821CE WiFi drops - is it your wireless mouse? (NO - ANOTHER DEAD END)

HP Recommended
HP Notebook 14s-dq1504sa
Microsoft Windows 10 (64-bit)

Like many others, I have been struggling with WiFi dropping out on the Realtek RTL8821CE on my new HP laptop.  Like others, I have played around with drivers, power management settings etc.

After I uninstalled everything and did a factory reset, I could not trigger the WiFi drops like I could before.  Not until I reconnected my Technet wireless mouse, at which point it returned consistently.

Changing my wireless mouse to an old Logitech M195 seemed to solve the problem for me.  I have not been able to trigger the problem all afternoon since.

Just thought I'd post this in case it is of use to others.


Update: 24 hrs later, and the problem has returned, whatever mouse I use.  Another dead end :-(.

HP Support Agent
HP Support Agent
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HP Recommended

@shinyhead, Welcome to the HP Support Community!


Refer to this document to know how to reconnect the wireless mouse to the computer.

Follow the steps mentioned in this document to resolve connectivity issues between the devices.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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