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11-29-2021 09:29 AM
Product: G8 255
Operating System: Microsoft Windows 10 (64-bit)
I see there are other topics for this same problem, but no real solution.
My internet connection keeps failing without any obvious reason. For example: I am downloading 10GB file, but it stops in the process and I have to start again. All other computers in this same network work perfectly.
I tried new drivers, old drivers, even Lenovo drivers, Microsoft generic drivers, reseting network settings, etc.
Device is just 1 day old.
What to do?
11 REPLIES 11
11-29-2021 09:40 AM
There is only one solution that is guaranteed to work and that is to replace that chronically problematic wifi card with this one listed in chapter 3 of your notebook's service manual...
Intel Wi-Fi 6 AX200 802.11ax 2 × 2 Wi-Fi + Bluetooth 5 (non-vPro) HP part # L35282-005
You can find the card on eBay. Search by the HP part number, not the model of the wifi card.
Intel cards must be non-vPro. Your notebook does not support vPro technology.
11-29-2021 09:51 AM
I don't work for or represent HP.
I doubt HP would replace the Realtek card for the Intel card.
They would probably just install the same replacement Realtek wifi card, and say its fixed.
If it were me, I would return it, and only buy a notebook that comes with an Intel wifi card, no matter what PC manufacturer the notebook you buy is from.
11-29-2021 10:04 AM
The card is horrible.
I have no idea why HP uses them.
I just made the same recommendation to this person to replace the card with the Intel card, and he did.
Within the discussion, I gave him the latest W10 driver that HP has for the RTL8822CE wifi card.
11-29-2021 11:34 PM - edited 11-29-2021 11:38 PM
Here is possible temporary (but unacceptable?) solution.
In advanced card settings we have:
- VHT (DEFAULT)
Disabled limits Wificard to 54Mbps, HT to 300 Mbps, VHT to full speed.
I tested with HT option and obviously limited to 300 Mbps and connection now seems (more) stable. I will test until the end of the day.
I have shorty switched back to VHT (unilimited speed) and connection was lost within 2 minutes (ping to Google.com not passing and file download stopped).
Does this makes any sense to you?
11-30-2021 06:44 AM
Here are some definitions of the advanced settings.
The thing is...the card should work fine with the default settings and it doesn't.
So, I guess if you can live with the 300 MBPS setting and you have a stable connection, that would be your only choice other than to replace the wifi card with the Intel one I recommended.
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