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HP Recommended
HP laptop model15-dy1051wm

Hello,

I have a new HP and it suddenly won't find my WiFi, let alone connect to it, although it was working perfectly the last three weeks. There was a recent automatic update, last night or the day before.

After troubleshooting, it gives me the message:

The Realtek RTL8822CE 802.11ac PCIe Adapter adapter is experiencing driver- or hardware-related problems

Can anyone perhaps help?

Thank you,

Michael

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello, do you know if it is an update from Windows Update or HP Support Assistant. 

I recommend to you try to uninstall this update: https://www.windowscentral.com/how-uninstall-and-reinstall-updates-windows-10

 

If working you can use this to block the update for not automatically reinstall: 

https://www.howtogeek.com/223864/how-to-uninstall-and-block-updates-and-drivers-on-Windows-10/

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

View solution in original post

2 REPLIES 2
HP Recommended

Hello, do you know if it is an update from Windows Update or HP Support Assistant. 

I recommend to you try to uninstall this update: https://www.windowscentral.com/how-uninstall-and-reinstall-updates-windows-10

 

If working you can use this to block the update for not automatically reinstall: 

https://www.howtogeek.com/223864/how-to-uninstall-and-block-updates-and-drivers-on-Windows-10/

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

HP Recommended

Hello Fanordi,

 

That worked perfectly, thank you so much! 

 

Sincerely,

Michael

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.