• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Envy x360 15-ee0175ng
Microsoft Windows 10 (64-bit)

Hi everyone,

 

I have problems with the Realtek RTL8822CE 802.11ac/ax.

The adapter doesn`t work after resuming from Standby.

It vanishes even from device manager (so as the blootooth device).

 

Only solution is to reboot - sometimes twice.

HP Tests say: do error.

WIndows 10 Version 20H2

Tried Driver: *.215 and *.217 (now there is .220 available) - same problem.

 

I've read many posts - and I think this is a terrible device or driver from Realtek.

Please HP help us. The Intel wlan device hasn`t such problems.

Ideas? Or will HP change this to Intel (warranty)?

 

Thanks.

Daniel 

 

This is the event in Eventmanager.

NDIS - ID: 10317

Für den Miniport "Realtek RTL8822CE 802.11ac PCIe Adapter, {ce92b17b-0e80-4316-baaa-4c5074bc3909}" ist das Ereignis "Fatal error: The miniport has failed a power transition to operational power" aufgetreten.

 

RTWlanE - ID: 5002

Realtek RTL8822CE 802.11ac PCIe Adapter : Fehlfunktion des Netzwerkadapters wurde ermittelt.

 

error_realtek_after_connected_standby.PNG

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi out there,

 

there is a new Realtek  RTL8822CE driver -> Version 2024.0.10.221 WHQL.

You can find it here:

https://ftp.hp.com/pub/softpaq/sp112501-113000/sp112619.exe

 

And you have to deactivate "Microsoft Wi-Fi Direct Virtual Adapter", if you have poor Wifi performance or Ping losses.

DanEben_0-1614278838930.png

 

Works perfect till two days.

 

Regards

Daniel

 

View solution in original post

27 REPLIES 27
HP Recommended

@DanEben

 

I reviewed your post and I understand that you are facing issues with the wireless connection on your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps.

 

Disable the Power Off option for the adapter:

1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)

2. Expand the Network adapters.

3. Right click on the Ethernet/Wireless Adapter and click Properties.

4. Click the Power Management tab.

5. Remove the check mark beside Allow the computer to turn off this device to save power.

6. Click OK.

7. Test.

 

Reset the TCP/IP settings on your PC:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.

4. Restart your PC and test.

 

It may also help to reset the winsock catalogue:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh winsock reset" without quotes, and press enter.

4. Restart your PC and test.

 

Reinstall the network adapter drivers:

1. Download the drivers from here but do not run them yet.

2. Go to your start screen/menu and type Device Manager.

3. Expand Network adapters.

4. Right click on the wireless adapter and choose Uninstall.

5. Run the downloaded drivers from step 1.

6. Restart your PC and test.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

HP Recommended

Hi @The_Fossette ,

 

thanks - I will try it:

 

Suggestion No 1 is not possible - No "Energy Tab" in Device Manager:

DanEben_0-1610604528907.png

 

Suggestion No 2: Done - waiting if it will appear again

 

Thanks an d Regards

Daniel

HP Recommended

@DanEben

 

Please post your results, as I will be looking forward to hearing from you.

 

Good day!

The_Fossette
I am an HP Employee

HP Recommended

Hi,

 

suggestion No 2 and 3 also did not help.

 

Since two days laptop is on version: 2024.0.10.220.

Driver was installed via Windows Update

DanEben_0-1610698115545.png

Will inform if it helps.

Bye

Daniel

HP Recommended

Hi @The_Fossette, 

 

I was go out for a walk - come back and same problem with Realtek RTL8822CE .

Realtek Hardware is disappeared - see images below.

 

What now?

Regards

Daniel

 

Aufwachen 1.PNGaufwachen 2.PNGaufwachen 3.PNG

HP Recommended

I have exactly the same problem on my Envy X360. The device disappears after standby/sleep, and therefore I can't connect to wi-fi or any Bluetooth devices. The only way to fix it is to restart the computer. There is no Power management tab on the Device Manager Properties. Driver version is .220

HP Recommended

Hi @Onewheelgood, hi out there,

 

perhaps I have a solution. I crawled throuh driver and memory dumps and saw problems with driver msgpioclx.sys.

MODULE_NAME: msgpioclx

IMAGE_NAME:  msgpioclx.sys

1) Update driver for the AMD 4700U -> AMD Ryzen™ 7 4700U Drivers & Support | AMD

2) Revert driver "AMD GPIO Controller" to Version 2.2.0.126 (mine was 2.2.0.130)

 

Restart Laptop and test. If this works I think Version 2.2.0.130 is buggy.

 

If there are problems, too, try: (but I think step 1+2 are enough)

3) Revert driver "AMD UMDF Sensor" to Version 1.0.0.308 (mine was 1.0.0.312)

 

Regards and good luck!

Daniel

 
 

 

 

HP Recommended

Hi,

It seems to be better, but not perfect. 

It happens one time in two days.

 

If it happens again - I should contact HP via telefone for remote maintainance.

 

Regards

Daniel

HP Recommended

Reverting the Realtek Driver to 2024.0.10.210 seems to have helped me. WiFi performance is still very poor (much worse than my 8 year old budget laptop) but it doesn't seem to lose the device when it sleeps.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.