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DanEben
Level 3
36 28 2 8
Message 1 of 29
3,130
Flag Post

Solved!

Realtek RTL8822CE disappears after Connected Standby

HP Recommended
HP Envy x360 15-ee0175ng
Microsoft Windows 10 (64-bit)

Hi everyone,

 

I have problems with the Realtek RTL8822CE 802.11ac/ax.

The adapter doesn`t work after resuming from Standby.

It vanishes even from device manager (so as the blootooth device).

 

Only solution is to reboot - sometimes twice.

HP Tests say: do error.

WIndows 10 Version 20H2

Tried Driver: *.215 and *.217 (now there is .220 available) - same problem.

 

I've read many posts - and I think this is a terrible device or driver from Realtek.

Please HP help us. The Intel wlan device hasn`t such problems.

Ideas? Or will HP change this to Intel (warranty)?

 

Thanks.

Daniel 

 

This is the event in Eventmanager.

NDIS - ID: 10317

Für den Miniport "Realtek RTL8822CE 802.11ac PCIe Adapter, {ce92b17b-0e80-4316-baaa-4c5074bc3909}" ist das Ereignis "Fatal error: The miniport has failed a power transition to operational power" aufgetreten.

 

RTWlanE - ID: 5002

Realtek RTL8822CE 802.11ac PCIe Adapter : Fehlfunktion des Netzwerkadapters wurde ermittelt.

 

error_realtek_after_connected_standby.PNG

1 ACCEPTED SOLUTION

Accepted Solutions
DanEben
Author
Level 3
36 28 2 8
Message 27 of 29
Flag Post
HP Recommended

Hi out there,

 

there is a new Realtek  RTL8822CE driver -> Version 2024.0.10.221 WHQL.

You can find it here:

https://ftp.hp.com/pub/softpaq/sp112501-113000/sp112619.exe

 

And you have to deactivate "Microsoft Wi-Fi Direct Virtual Adapter", if you have poor Wifi performance or Ping losses.

DanEben_0-1614278838930.png

 

Works perfect till two days.

 

Regards

Daniel

 

View solution in original post

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28 REPLIES 28
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,168
Message 2 of 29
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@DanEben

 

I reviewed your post and I understand that you are facing issues with the wireless connection on your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps.

 

Disable the Power Off option for the adapter:

1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)

2. Expand the Network adapters.

3. Right click on the Ethernet/Wireless Adapter and click Properties.

4. Click the Power Management tab.

5. Remove the check mark beside Allow the computer to turn off this device to save power.

6. Click OK.

7. Test.

 

Reset the TCP/IP settings on your PC:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.

4. Restart your PC and test.

 

It may also help to reset the winsock catalogue:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh winsock reset" without quotes, and press enter.

4. Restart your PC and test.

 

Reinstall the network adapter drivers:

1. Download the drivers from here but do not run them yet.

2. Go to your start screen/menu and type Device Manager.

3. Expand Network adapters.

4. Right click on the wireless adapter and choose Uninstall.

5. Run the downloaded drivers from step 1.

6. Restart your PC and test.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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DanEben
Author
Level 3
36 28 2 8
Message 3 of 29
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Hi @The_Fossette ,

 

thanks - I will try it:

 

Suggestion No 1 is not possible - No "Energy Tab" in Device Manager:

DanEben_0-1610604528907.png

 

Suggestion No 2: Done - waiting if it will appear again

 

Thanks an d Regards

Daniel

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The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,168
Message 4 of 29
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HP Recommended

@DanEben

 

Please post your results, as I will be looking forward to hearing from you.

 

Good day!

The_Fossette
I am an HP Employee

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DanEben
Author
Level 3
36 28 2 8
Message 5 of 29
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Hi,

 

suggestion No 2 and 3 also did not help.

 

Since two days laptop is on version: 2024.0.10.220.

Driver was installed via Windows Update

DanEben_0-1610698115545.png

Will inform if it helps.

Bye

Daniel

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DanEben
Author
Level 3
36 28 2 8
Message 6 of 29
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Hi @The_Fossette, 

 

I was go out for a walk - come back and same problem with Realtek RTL8822CE .

Realtek Hardware is disappeared - see images below.

 

What now?

Regards

Daniel

 

Aufwachen 1.PNGaufwachen 2.PNGaufwachen 3.PNG

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Onewheelgood
Level 1
3 3 0 2
Message 7 of 29
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HP Recommended

I have exactly the same problem on my Envy X360. The device disappears after standby/sleep, and therefore I can't connect to wi-fi or any Bluetooth devices. The only way to fix it is to restart the computer. There is no Power management tab on the Device Manager Properties. Driver version is .220

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DanEben
Author
Level 3
36 28 2 8
Message 8 of 29
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Hi @Onewheelgood, hi out there,

 

perhaps I have a solution. I crawled throuh driver and memory dumps and saw problems with driver msgpioclx.sys.

MODULE_NAME: msgpioclx

IMAGE_NAME:  msgpioclx.sys

1) Update driver for the AMD 4700U -> AMD Ryzen™ 7 4700U Drivers & Support | AMD

2) Revert driver "AMD GPIO Controller" to Version 2.2.0.126 (mine was 2.2.0.130)

 

Restart Laptop and test. If this works I think Version 2.2.0.130 is buggy.

 

If there are problems, too, try: (but I think step 1+2 are enough)

3) Revert driver "AMD UMDF Sensor" to Version 1.0.0.308 (mine was 1.0.0.312)

 

Regards and good luck!

Daniel

 
 

 

 

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Chrissleonardo1
New member
1 1 0 0
Message 9 of 29
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Hi! the problem no longer exists the website is loading perfectly now thank you so much!

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DanEben
Author
Level 3
36 28 2 8
Message 10 of 29
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Hi,

It seems to be better, but not perfect. 

It happens one time in two days.

 

If it happens again - I should contact HP via telefone for remote maintainance.

 

Regards

Daniel

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