Realtek RTL8822CE disappears after Connected Standby

[DikshaJ]

Hi 

I am facing the exact same issue with the same driver. I have done all the troubleshoots, even reinstalled the windows 10 as suggested by one of HP customer care but nothing is working out. 

Wifi will start getting disconnected at random hours whenever the laptop goes into sleep more or lock mode. The wifi adaptor itself will disappear. I will ultimately have to shut down or restart the laptop after closing and saving your work. The laptop when restarted gives and error and in case it is shut down it hangs and then I have to force shut down. 

The wifi comes back on starting the laptop again. 

[DanEben]

Hi - open a case at hp customer support. 

The numers for DACH are:

Deutschland: 069 2999 3434
Österreich: 01 36027 74402
Schweiz: 022 567 51 83

I will do it today. But do that, too - "Steter Tropfen höhlt den Stein" (Constant dripping wears the stone)

Regards

Daniel

[Onewheelgood]

It's been 3 days now since I backed out 2024.0.10.220 and reverted to 2024.0.10.210. In that time I have not had any recurrence of the problem.  Has anyone else tried this and if so with what result?

[DanEben]

Hi @Onewheelgood, hi everybody,

it seems I have a solution.

Since 2 days I am stable on version 2024.0.10.220. No more disappeared Network Devices (Wifi and Bluetooth) and no more Bluescreens on rebooting (C:\Windows\Minidump)

What have I done?

1) (Re-)Install drivers for AMD Mobile
AMD Ryzen™ and Athlon™ Mobile (Chipset) Drivers & Support | AMD

2) (Re-)Install Radeon Software - Important: "Downgrade and Factory Reset (under Enhanced Features)" to Version 20.11.2 (Microsoft tested)
https://drivers.amd.com/drivers/installer/20.45/beta/radeon-software-adrenalin-2020-20.12.1-minimals...

Good luck and regards

Daniel

[DikshaJ]

Hi, 

It worked out for me. so I went onto AMD website and updated all the AMD drivers (compatible and suggested by them for HP ENVY) from there.  Then I updated the Realtek driver to the .20 version as earlier I had made downloaded and rolled back to 2.10 version. Past two days the issue is not cropping up.  Hope it helps others as well. 

[DanEben]

Hi,

now I'm back on Realtek RTL8822CE Version 2024.0.10.210 (Date: 23.12.2019), too.

New driver 2024.0.10.220 crashes nightly while in standby or during reboot.

Memory Dump Analysis (Windbg) below:

Cause: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (7e) - msgpioclx.sys

Regards

Daniel

Microsoft (R) Windows Debugger Version 10.0.20153.1000 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\WINDOWS\MEMORY.DMP]
Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.


************* Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       srv*
Symbol search path is: srv*
Executable search path is: 
Windows 10 Kernel Version 19041 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Edition build lab: 19041.1.amd64fre.vb_release.191206-1406
Machine Name:
Kernel base = 0xfffff803`6cc00000 PsLoadedModuleList = 0xfffff803`6d82a2f0
Debug session time: Sat Jan 23 08:16:21.861 2021 (UTC + 1:00)
System Uptime: 0 days 12:30:12.507
Loading Kernel Symbols
...............................................................
................................................................
................................................................

Loading User Symbols

Loading unloaded module list
..............................
For analysis of this file, run !analyze -vnt!KeBugCheckEx:
fffff803`6cff5780 48894c2408      mov     qword ptr [rsp+8],rcx ss:0018:ffffef0c`8c2135d0=000000000000007e
2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (7e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8037b3a251f, The address that the exception occurred at
Arg3: ffffef0c8c2145c8, Exception Record Address
Arg4: ffffef0c8c213e00, Context Record Address

Debugging Details:
------------------


KEY_VALUES_STRING: 1

    Key  : AV.Dereference
    Value: NullClassPtr

    Key  : AV.Fault
    Value: Read

    Key  : Analysis.CPU.mSec
    Value: 3452

    Key  : Analysis.DebugAnalysisProvider.CPP
    Value: Create: 8007007e on DANIELS-LAPTOP

    Key  : Analysis.DebugData
    Value: CreateObject

    Key  : Analysis.DebugModel
    Value: CreateObject

    Key  : Analysis.Elapsed.mSec
    Value: 3568

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 90

    Key  : Analysis.System
    Value: CreateObject

    Key  : WER.OS.Branch
    Value: vb_release

    Key  : WER.OS.Timestamp
    Value: 2019-12-06T14:06:00Z

    Key  : WER.OS.Version
    Value: 10.0.19041.1


ADDITIONAL_XML: 1

OS_BUILD_LAYERS: 1

BUGCHECK_CODE:  7e

BUGCHECK_P1: ffffffffc0000005

BUGCHECK_P2: fffff8037b3a251f

BUGCHECK_P3: ffffef0c8c2145c8

BUGCHECK_P4: ffffef0c8c213e00

EXCEPTION_RECORD:  ffffef0c8c2145c8 -- (.exr 0xffffef0c8c2145c8)ExceptionAddress: fffff8037b3a251f (msgpioclx!GpiopWaitForCompletionOfMaskedEventingPin+0x0000000000000053)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 0000000000000030
Attempt to read from address 0000000000000030

CONTEXT:  ffffef0c8c213e00 -- (.cxr 0xffffef0c8c213e00)rax=fffff8036fbb31d0 rbx=0000000000000000 rcx=ffff930d8c41d1c0
rdx=ffff930d8f15fdf0 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8037b3a251f rsp=ffffef0c8c214800 rbp=ffffef0c8c214940
 r8=0000000000000000  r9=0000000000000000 r10=0000000000000004
r11=0000000000000000 r12=0000000000000002 r13=0000000000000000
r14=ffff930d86b61a50 r15=0000000000000401
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00050246
msgpioclx!GpiopWaitForCompletionOfMaskedEventingPin+0x53:
fffff803`7b3a251f 488b5730        mov     rdx,qword ptr [rdi+30h] ds:002b:00000000`00000030=????????????????
Resetting default scope

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

PROCESS_NAME:  System

READ_ADDRESS:  0000000000000030 

ERROR_CODE: (NTSTATUS) 0xc0000005 - Die Anweisung in 0x%p verwies auf Arbeitsspeicher bei 0x%p. Der Vorgang %s konnte im Arbeitsspeicher nicht durchgef hrt werden.

EXCEPTION_CODE_STR:  c0000005

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000030

EXCEPTION_STR:  0xc0000005

STACK_TEXT:  
ffffef0c`8c214800 fffff803`7b3a29df     : 00000000`00000000 00000000`00000000 00000000`0000ffff 00000000`00000000 : msgpioclx!GpiopWaitForCompletionOfMaskedEventingPin+0x53
ffffef0c`8c214840 fffff803`7b3a248e     : 00000000`00000009 00000000`00000000 ffffef0c`8c214a60 00000000`00000001 : msgpioclx!GpiopEnableDisableAcpiEvents+0x3af
ffffef0c`8c2149f0 fffff803`7b3a22dd     : ffffef0c`8c214a60 ffffef0c`8c214a79 ffff930d`8c4233c0 00000000`00000000 : msgpioclx!GpiopManageAcpiEventingWorker+0xfa
ffffef0c`8c214a30 fffff803`7b3a429f     : 00000000`00000000 ffff930d`8f116240 00006cf2`73bdcf28 ffff930d`8f116050 : msgpioclx!GpiopManageAcpiEventing+0x199
ffffef0c`8c214ae0 fffff803`6fbba976     : ffff930d`8f116050 00000000`00000016 ffff930d`8c4230d0 fffff803`6d823380 : msgpioclx!GpioClxWdmPreprocessPowerIrp+0xbf
ffffef0c`8c214b10 fffff803`6cf9ca09     : 00000000`00000000 00000000`00000000 ffffa300`b1fd7000 ffff930d`8708f040 : Wdf01000!FxDevice::DispatchWithLock+0x266 [minkernel\wdf\framework\shared\core\fxdevice.cpp @ 1447] 
ffffef0c`8c214b70 fffff803`6cf17e25     : 00000000`00000000 fffff803`6cf9c830 00000000`00000000 00000000`00000050 : nt!PopIrpWorker+0x1d9
ffffef0c`8c214c10 fffff803`6cffcdd8     : ffffa300`b1fc9180 ffff930d`8708f040 fffff803`6cf17dd0 afafafaf`afafafaf : nt!PspSystemThreadStartup+0x55
ffffef0c`8c214c60 00000000`00000000     : ffffef0c`8c215000 ffffef0c`8c20f000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x28


SYMBOL_NAME:  msgpioclx!GpiopWaitForCompletionOfMaskedEventingPin+53

MODULE_NAME: msgpioclx

IMAGE_NAME:  msgpioclx.sys

STACK_COMMAND:  .cxr 0xffffef0c8c213e00 ; kb

BUCKET_ID_FUNC_OFFSET:  53

FAILURE_BUCKET_ID:  AV_msgpioclx!GpiopWaitForCompletionOfMaskedEventingPin

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {f1950881-d9e0-5650-a761-1e2a399e7dcf}

Followup:     MachineOwner
---------

[DikshaJ]

Hi Daniel, 

The real solution I think is updating the AMD recommend drivers from the AMD website in case your laptop is running on AMD processor. I think that is what worked out for me. Past 5 days I am not facing any issue with the wifi. Do try it once.

[DanEben]

Hi DikshaJ,

may you post your drivers versions?

I updated to AMD Drivers to Adrenalin 2020 Edition 20.11.2 Recommended (WHQL)

AMD Ryzen™ 7 4700U Drivers & Support | AMD

And Realtek RTL8822CE to different Versions:

- 2024.0.10.220 --> Crashes / Disappears

- 2024.0.10.215 --> Crashes / Disappears

- 2024.0.10.210 --> now testing 

Thanks and Regards

Daniel

[DikshaJ]

Hi Daniel, 

I had also updated to the same recommended one. Apart from that, I have also updated Radeon Software. The snippet of the version that I have updated is attached. Hope this helps. 

The Realtek RTL8822CE  version 2024.0.10.220 is not crashing anymore. 

[davidjohn12]

Returning the Realtek Driver to 2024.0.10.210 appears to have encouraged me. WiFi execution is still poor (much more awful than my kid spending PC) yet it doesn't appear to lose the gadget when it rests.