Recalls or known HInge defects in HP ENVY 13 laptops

[MikePett]

I purchased an HP ENVY 13 for my sole trader business less that 2 years ago. I have been experiencing difficulty with the wifi connections and connecting to other HP products I have in the office (Desktop and printer). I thought the issue was in relation to the anti virus software that I use, however it does not affect the desktop or any other non HP products (iPad. mobile phone and second desktop), so I knew that this was not causing the problem.

I took the laptop to a PC repair business to review only to discover that the wifi card was damaged and needed replaced but also that the hinges (all 6 of them) had crumbled and needed to be repaired. This was despite the laptop remaining in the same place in the same position for most of the time.

I think that this is an absurd position to find myself in considering the money I paid for this product and the length of time I have had the laptop. I think that HP really need to take responsibility for their poor quality products and either replace or refund the money for this.

I certainly will no longer be investing in HP products when I have to replace anything as I don't want to be in this position again.

[Nirvana_95]

Hi @MikePett

Welcome to the HP Support Community. I'd like to help!  

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details). 

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