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- HP Community
- Notebooks
- Notebook Wireless and Networking
- Replace Realtek RTL8723BE to a 5ghz card

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04-23-2018 02:12 AM
Hello.
I would like to replace present wifi 2.4ghz card with a 5ghz card.
I bought an Intel 3168NGW to test, but maybe it isn't compatible.
"Wireless Module not supported. The system detected a wireless module installed in the system is not supported. System halted. Please remove and restart.
Bluetooth module Id (704)"
Need advise on which 5ghz card is compatible please.
04-23-2018 03:29 AM
There is no BIOS whitelist for your model that would block other WiFi cards.
To upgrade with dual band cards, you need to have 2 antennas present and attached to previous card from factory. Otherwise new card is not going to provide dual band speed.
But the error shouldn't be occurring in any case.
Did you use this card with the HP part number: https://www.ebay.com/itm/Intel-Dual-Band-3168NGW-WiFi-BT4-2-802-11AC-NGFF-M2-HP-852511-001-WLAN-Card...
04-23-2018 05:01 AM
Hi. Thanks for the reply.
I bought this (I'm from UK at the moment):
https://www.ebay.com/itm/HP-14-B-14-BK052SA-WIFI-WIRELESS-CARD-INTEL-3168NGW/112927090684?ssPageName...
it's the same?
ok I have 1 antenna attached to factory card. so I'll have to install the second antenna manually. I will google how make it
so what do you suggest me to do?
04-23-2018 06:30 AM
That should be the same part as mentioned previously.
I'm not sure why you're getting not supported message. Whether you have 1 or 2 antennas, the card should be supported nevertheless.
Yes definitely to get dual band speed, you need to completely disassemble notebook to put in additional antenna under the display bezels, guide till the WiFi slot, which is doable but not a walk in the park.
Antenna (includes wireless antenna cable and transceiver) : 813923-001
Manual: Page 64-68
http://h10032.www1.hp.com/ctg/Manual/c04653884
Video for disassembly: https://h20574.www2.hp.com/results.htm?SID=7771404&MEID=CF9496C3-F4CE-4C61-AF9B-DDB805BA498A
04-25-2018 04:06 PM
05-17-2018 01:20 PM
I again. i bought an intel ac7265 to try a different card. nothing. I have the same error:
"Wireless Module not supported. The system detected a wireless module installed in the system is not supported. System halted. Please remove and restart.
Bluetooth module Id (704)"