Request for Immediate Refund and Resolution of Service Issues

[hmntjsh]

Dear CEO,

I am writing to formally request an immediate refund to my credit card for the HP SmartFriend subscription charged on 14‑SEP‑2026, Agreement Number

>Do not include the product serial number, any case numbers, or any private information like Email or Phone Number<.

. This was my first attempt using the service, and unfortunately, it resulted in an unacceptable experience.

Within the first five minutes of the remote session, the technician, Karlo, informed me that he could not resolve the issue with my laptop. I was assured at the time of purchase that I could cancel anytime and receive an immediate refund if the service did not meet expectations. However, when I requested the refund, the technical support team was not only rude but also attempted to prolong the process unnecessarily.

I escalated the matter to supervisors Akshay and then Vijay, both of whom were extremely rude, dismissive, and unhelpful. This level of customer service is unacceptable for a company of HP’s reputation.

Additionally, I am dissatisfied with the laptop itself. I purchased what was advertised as a Windows 11 laptop, but it turned out to be a Windows 10 device. I have referred several family members and business associates to HP, which now feels like a mistake given the experience I have had.

HP is losing its reputation by hiring incompetent employees who interact with customers in such an unprofessional manner. I have already filed a formal complaint with the Better Business Bureau (BBB) regarding this matter.

I expect my laptop issue to be resolved promptly and my subscription payment of $56.28 to be refunded to my credit card immediately. If this matter is not addressed, I will proceed with legal action through my attorney.

I look forward to a swift resolution.

Sincerely,

>Do not include the product serial number, any case numbers, or any private information like Email or Phone Number<.

[SteffenBaierUK]

Hello @hmntjsh ,

Welcome to the HP community.

This is just a Peer-to-peer community forum and not HP Support. We are all just Volunteers.

If no other volunteers reply, I suggest you contact the HP Support organization in your region. Details are in my Signature.

Best Regards

Steffen Baier

[Raj_05]

Hi @hmntjsh,

Thank you for reaching out to the HP Community. I understand your concern and want to ensure it is properly addressed.

We take these matters seriously and will help get this resolved. To allow me to investigate and escalate your case to the appropriate team, please send me a private message with the following details:

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For your privacy and security, please do not share any personal information in this public thread. Once I receive your message, I will ensure your case receives the necessary attention.