• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP ENVY Inspire 7920e All-in-One Printer
Microsoft Windows 11

Brand new out of the box
Doesn't have any bluetooth or network connection options on my display screen therefore isn't discoverable on my home network
I have tried 20x plus turning on and off, factory reset, network reset the blue light will not come on. This is a straight replacement HP printer (HP ENVY 5544) which never had a problem in connecting wirelessly so I don't believe my network set up or security setup is blocking it in anyway.

2 REPLIES 2
HP Recommended

@Brian9991 

 

Welcome to the HP English Community --

 

This class of printers includes a full touchscreen Printer Control Panel --

Options are available on the panel as described in the user manual.

 

 User Guide - HP ENVY Inspire 7200e series - HP ENVY Inspire 7900e series

Connect your printer  - Starting on Page 8

 

If for some reason at "brand new out of box" you need it, see...

To restore the printer to the original network settings - Page 11

 

And - Video

HP Envy Inspire 7220 | 7255e | 7955e | 7955 All-In-One Printer : How to Reset Network Settings

 

True - HP Smart (application) uses Bluetooth and Location services for the initial connection.

The printer does not support Bluetooth as a means to operate print / scan or stay connected to your network.

Connect your printer to a Wi-Fi network using HP Smart - Page 8

 

If you wish to use the Printer Control Panel to connect your printer to your network, see Page 9

 

You may use the Embedded Web Server (EWS) to configure your printer's network / IPv4 settings.

Starting on Page 27

 

Unfortunately, I do not have and example of your printer's EWS configuration as described in your user manual.

 

The following examples, are both for different printers than your own.

The images illustrate some of the information you might expect to see.

 

Example – EWS Setup – IPv4

 

 

EWS > HP Document / How-to (original format)

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

 

 

Ethernet

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wired (802.3) > IPv4 Configuration

 

Wireless

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wireless (802.11) > IPv4 Configuration

As Available:

Tab Network > Wireless (802.11) > Advanced

Network Interface on / off, Network SSID name, Security Settings, Passphrase / Password

Select and connect to the correct SSID / network name for the bandwidth you are using.

 

EWS_9025_Network_IPv4_Configuration_6EWS_9025_Network_IPv4_Configuration_6

 

Note:   It is not mandatory that you use a manual / static IP address.  Doing so can improve stability.

 

Example – Alternate EWS format (Select new printers and some Laser Printers)

 

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Network > Primary Ethernet > Check / Adjust Status and other tabs...

 

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Network > Wi-Fi > Section IP Config > IPv4

 

Notes

  • It is not mandatory that you use a manual / static IP address.  Doing so can improve stability.
  • If needful and if supported, set the Band Frequency to the frequency you want the printer to use.

  

EWS_9135_Network_Wi-Fi_IP_Config_IPv4_2EWS_9135_Network_Wi-Fi_IP_Config_IPv4_2

 

======================================

Message Content References

 

Technology Tips Video Gallery from our HP Expert greenturtle

 Technology Tips YouTube Video Help for Printers

and

 Technology Tips Envy Inspire 7900e

and

Technology tips envy inspire 7900e network 

 

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP ENVY Inspire 7920e All-in-One Printer  

 

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

HP Recommended

A fantastic and very detailed answer, thank you for taking the time to construct the reply. 
I completed just about every option on your response and eventually went through to HP Tech support who went through their thorough process and deemed the printer faulty so it has now been picked up and I await the replacement.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.