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HP Recommended
HP 14s-fq0000 Laptop PC (9VN14AV)
Microsoft Windows 11

i am facing issues with my cellphone(s21 plus) not connecting to my HP laptop, Model 14-fq0039ms, via usb c port.

there is a constant sound from the laptop and the icons is the systems tray flicker. 

strangely, the phone connects without any problem via the USB A ports and shows up in file explorer.

this means there is no problem with phone settings.

next, to check if usb C port has issues, i connected another phone , Note 9 , with the same Usb C to Usb C cable to the C port.

at once, the note 9 was detected in File explorer.

so, the C port is working and the cable is also working.

why is the S21 plus not connecting to the  C port????

Any one face a similar problem? any solutions?

 

2 REPLIES 2
HP Recommended

As this might be a problem with the phone itself, I suggest you also try the Samsung website as they support the phones.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


HP Recommended

No issues with the phone. It connects to A ports on HP laptop. Also connects to my old laptop.

Issue withHP , port C , still not resolved

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