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09-26-2022 10:29 AM
i am facing issues with my cellphone(s21 plus) not connecting to my HP laptop, Model 14-fq0039ms, via usb c port.
there is a constant sound from the laptop and the icons is the systems tray flicker.
strangely, the phone connects without any problem via the USB A ports and shows up in file explorer.
this means there is no problem with phone settings.
next, to check if usb C port has issues, i connected another phone , Note 9 , with the same Usb C to Usb C cable to the C port.
at once, the note 9 was detected in File explorer.
so, the C port is working and the cable is also working.
why is the S21 plus not connecting to the C port????
Any one face a similar problem? any solutions?
09-27-2022 04:29 PM
As this might be a problem with the phone itself, I suggest you also try the Samsung website as they support the phones.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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