• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP OfficeJet Pro 9135e All-in-One Printer
Microsoft Windows 10 (64-bit)

Horrible HP system and unable to utilize. Been working for days on end and unable to use this HP system.

1 REPLY 1
HP Recommended

@Dude607 

 

Can you print from your computer ?  Please try this scan solution:

 

Using HP Scan Extended

 

                   https://ftp.ext.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

 

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Let us know if that works - whether the 2 sided scan option is there?

Once it's downloaded and installed,

(a) Hit Win key,
(b) Scroll down to HP group/folder,
(c) Double click "HP Scan Extended"

You can put its icon on Taskbar if you wish.

 

Regards.

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.