Scanner won't connect to computer. Help?

[HuckMom]

I receive an error message that the scanner failed to establish a connection.  I've looked at all kinds of settings (that I can think of).  Can someone help me?

Thanks!

[VikramTheGreat]

Hi @HuckMom,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I know how frustrating it is when your HP scanner won’t connect, especially after checking all the settings you can think of. Let’s go through the troubleshooting steps to get your scanner working again:

Step 1: Check Physical & Network Connection

• If using a USB, make sure the cable is firmly connected and try a different USB port.
• If using Wi-Fi, confirm the printer/scanner is connected to the same network as your computer: 
  • On the printer, go to Wireless Settings → Network Status.

Step 2: Restart Devices

• Power off the printer/scanner, your computer, and your router.
• Wait 30 seconds, then power them back on in this order: router → printer → computer.

Step 3: Update or Reinstall HP Software

• Go to Official HP® Support.
• Enter your printer/scanner model.
• Download and install the latest Full Feature Software and Driver for your operating system.

Step 4: Use HP App

• Install HP app on your PC or mobile device: HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site.
• Open HP app → Add Printer → follow the steps to reconnect.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat