-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Wireless and Networking
- Screen black / won't boot after replacing wifi adapter RTL87...

Create an account on the HP Community to personalize your profile and ask a question
01-29-2019 06:17 AM - edited 02-06-2019 09:35 AM
UPDATE - Feb 6 2019:
Tried something new, to make the Intel 9461 WIFI card work:
- read about some recovery functions or diagnostics used by the BIOS/EFI not working if the recovery partition is missing ... since I had installed Linux on the machine using the whole SSD disk, all hidden partitions had been wiped
- so I restored my clonezilla backup of all original partitions to get all of them back
- then installed the Intel WIFI card again
- did a hard reset by pressing the power buttons some 16 seconds
- powered the machine
RESULT: again, as before - the fan gives a short spin but the screen remains completely dark / blank and nothing happens ... I waited for like 20 seconds (need I wait longer???)
MY CONCLUSION(s):
- THIS IS THE LAST HP DEVICE I'VE BOUGHT, EVER .... yeah, you did it, HP ... congrats folks
- You sell a laptop with a **bleep**ty WIFI adapter ... probably to justify the higher prices for models with a good one ... wow, nice marketing/design principle
- And then you lock the BIOS (with whitelisting or something) so the user can't replace the card ... totally awesome
- But you still make even more money by selling "compatible" spare parts listed in the manual ... bingo, fooled them all
- Thanks for letting me learn. It only took some money and some fourty hours to get the message: I shall not buy HP anymore ....
Original Post
First of all: I asked the exact same question already (see link) ... but the topic was locked in the meantime so I couldn't post an update there: https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Screen-black-won-t-boot-after-replaci...
The original issue: had very slow (like 50 kbps not mbps) wifi connections with the installed realtek RTL8723DE wifi adapter to speedport w502v router. Scanning a page with an HP officejet network printer would take several minutes. All other wifi devices connected to the router had much faster connections.
So I got the idea to replace the realtek RTL8723DE wifi adapter with a different one that's also listed in the maintenance guide.
Chose the following one because AC sounded like it would be fast enough for quite a while: Intel Dual Band Wireless-AC 9461 802.11 AC 1×1 WiFi + BT5 Combo Adapter (L25889-005)
So I bought the adapter here: https://www.alternate.de/Intel/Dual-Band-WLAN-AC-9461-M-2-WLAN-Adapter/html/product/1469320
Installed it.
Result/problem: Machine won't boot. The power LED turns on but the screen remains dark/black. No message whatsoever.
Reading up on the net about replacing wifi cards in HP notebooks, I stumble upon bios whitelisting/blacklisting. HP appears to have added some kind of blacklist/whitelist at least in some of their bios'es ... to only allow a very limited selection of adapters to be installed ... for whatever (what the hell?) reason.
So I figure the 'problem' is that I didn't buy/install the original spare part from HP themselves.
So I posted this question: https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Screen-black-won-t-boot-after-replaci...
Got an answer from @Banhien ...
"Did you ACTUALLY buy the right part number from HP ? Which is the following part
http://partsurfer.hp.com/Search.aspx?searchText=L25889-005
Please return that adapter and buy a right one."
So i figure 'to hell with all this' ... I'll buy the original part even though it costs twice as much as the one from alternate.de.
Bought L25889-005 ... waited almost 2 weeks for it to arrive.
Installed the original HP replacement part which is listed in the maintenance guide.
Same result/problem: Machine won't boot. The power LED turns on but the screen remains dark/black. No message whatsoever. Nothing.
So what do I do now? Do I go on wasting time with trying out the three remaining adapters listed in the MG?
- Intel Dual Band Wireless-AC 9461 802.11 AC 1×1 WiFi + BT5 Combo Adapter (non-vPro) (MU-MIMO supported) L25889-005 (already tried)
- Intel Dual band wireless-AC 3168 802.11AC 1x1 WiFi + Bluetooth 4.2 Combo Adaptor (non-vPro) 863934-855
- Realtek RTL8822BE 802.11 ac 2x2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) 924813-855
- Realtek RTL8821CE 802.11 ac 1x1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) L17365-005
- Realtek RTL8723DE 802.11 bgn 1x1 WiFi + Bluetooth 4.2 Combo Adapter L21480-005 (already tried)
Did I do something wrong? What can be done wrong with installing this M.2 adapter? I plug it in, fasten the screw and plug in the antenna. Anything wrong with that?
As soon as I put the RTL8723DE (that was installed originally) back in, the machine boots and everything is fine (except wifi speed).
05-01-2019 10:25 AM - edited 05-01-2019 11:06 AM
I'm experiencing the same issue after replacing a Realtek RTL8822BE (with 2 antennas) in a HP 17-by0008ca with the same replacement part# L25889-005, (Intel 9461NGW 1x1 M.2 card - 1 antenna connector)..
I get the same black screen, no bios beeps.
If I replace the original Realtek card, the machine boots fine but with spotty wifi in Win 10..
EDIT: The machine also boots fine without any Wifi adapter installed. These are also with all BIOS updates applied up up to today 2019-05-01..