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HP Recommended
Pavillion 15
Microsoft Windows 10 (64-bit)

Hi,

 

Whenever I start-up or reboot my laptop takes five minutes or so to establish an internet connection. It connects to the router immediately and I can access both the router and other networked devices with no problem. The icon in the task bar shows a globe and 'no internet connection'. It takes more than five minutes to establish a connection. Other devices connect immediately (other laptops and tablets).

 

I've run the 'Fix your network' from the support assistant and also checked the drivers for the network card. Support assistant says software and drivers are up to date and my windows updates are also updated. I've tried static and dynamic IP settings and changing the DNS server. 

 

After the initial wait after reboot the connection is solid regardless the settings. I can put the laptop to sleep it and it connects fine when waking. 

 

Thanks for any help!

1 REPLY 1
HP Recommended

@SwissColony

 

Welcome to the HP Support Community.

 

Here's a few steps that should help resolve this issue once and for all:


Reset IP/ TCP

  1. Press and hold the button “Windows” and the button “X”.
  2. From the menu that shows up, you will need to left click or tap on the “Command Prompt (admin)” icon.
  3. Now that you have the command prompt with administrative rights in front of the screen you will need to write the following command: “netsh winsock reset catalog” without the quotes.
  4. Press the “Enter” button on the keyboard.
  5. Write the following command: “netsh int ip reset reset.log hit” without the quotes.
  6. Press the “Enter” button on the keyboard.
  7. Now you will need to restart your Windows 10 operating system.
  8. Check and see if you still cannot connect to your wireless network.

Set WLAN Autoconfig to Automatic

  1. Left click or tap on the “Start” button.
  2. In the Start window you need to write the following: “services.msc” without the quotes.
  3. When the search is finished, left click or tap on the “services.msc” icon that pops up.
  4. Now you have a “Services” window in front of the screen.
  5. Look on the right side panel in this window for “WLAN Autoconfig”
  6. Right click or hold tap on the “WLAN Autoconfig” feature.
  7. Left click or tap on the “Properties” feature for the “WLAN Autoconfig” option.
  8. Left click or tap on the “General” tab situated in the upper side of the “Properties” window.
  9. On the right from the “Startup type”, you will need to left click on the drop-down menu and select “Automatic” feature.
  10. Left click or tap on the “Start” button in this window.
  11. Left click or tap on the “Apply” button.
  12. Left click or tap on the “OK” button.
  13. Close all the windows you opened so far and reboot your Windows 8.1 or Windows 10 device.
  14. Check to see if you have your wireless up and running again.

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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