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DB_librarian
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Spectre x360 Convertible 13-aw0xxx wifi adapter problem

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spectre x360 convertible 13-aw0xxx
Microsoft Windows 10 (64-bit)

The wifi adapter on my spectre laptop stopped working. If I run the HP Network check, I get a message that there is a driver issue (104) - the adapter is experiencing driver (or hardware) related problems. It proposes that I download an updated adapter from the HP website to fix the problem.

If I view the Intel(R) Wi-fi 6 AX201 160 MHz properties in Windows Device Manager, the device status window states "This device cannot start. (code 10)

 

I have already tried the following:

I have tried downloading and installing an updated adapter from the hp website after entering my SN to be sure I have the correct one (version 21.90.2.1 dated 4/16/2020 - no change to symptoms after reboot)

I have updated and then ran the hardware diagnostics uefi (yes, the one where you have to press esc on boot, then use F2 to get to the diagnostics menu). The hardware check on the wifi adapter says "Wireless Module Check: PASSED" and gives me a green PASS ID.

I have tried uninstalling the wifi device, checking the box to delete the driver, and then scanned for hardware changes to reinstall it. It used the original device driver for the reinstall (version 21.10.2.2 dated 5/13/2019)

I have tried installing the updated adapter from the hp website again (version 21.90.2.1 dated 4/16/2020)

I looked at the BIOS, and there doesn't seem to be a way to reset the wifi adapter in there.

 

What else can I try? Is this a hardware failure?

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KrazyToad
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@DB_librarian

 

Welcome to HP Community

 

I have gone through your Post and I appreciate all your efforts and expertise in troubleshooting this issue

 

At this point I suggest you perform a Reset and let me know how it goes

 

Link: https://support.hp.com/in-en/document/c04742289

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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KrazyToad
HP Support Agent
HP Support Agent
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@DB_librarian

 

Welcome to HP Community

 

I have gone through your Post and I appreciate all your efforts and expertise in troubleshooting this issue

 

At this point I suggest you perform a Reset and let me know how it goes

 

Link: https://support.hp.com/in-en/document/c04742289

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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DB_librarian
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The windows reset seems to have fixed it. Thanks!

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KrazyToad
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I'm glad you got this sorted out

 

Drop us a message anytime you need help

 

Thank you 😊

KrazyToad
I Am An HP Employee

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