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‎11-27-2021 03:39 PM

HP Recommended
Product: Envy
Operating System: Microsoft Windows 10 (64-bit)

HP Envy windows10 will not play on the U level headset. Under Systems, Bluetooth, it shows Connected voice, music. Headset is on however the music, voice is still playing on the laptop not the headset. What do I have to do to get it to play on the headset? Help. 

Thank you

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-27-2021 04:12 PM

HP Recommended

@judizz46 

 

Can you see your BT device on Bluetooth devices

 

              bose.png

 

If yes, you have to enable it

If No, you need driver for i. for example

 

      bosex.png

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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2 REPLIES 2

‎11-27-2021 04:12 PM

HP Recommended

@judizz46 

 

Can you see your BT device on Bluetooth devices

 

              bose.png

 

If yes, you have to enable it

If No, you need driver for i. for example

 

      bosex.png

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎11-27-2021 10:45 PM

HP Recommended
Spoiler
Bahien, Thank you.  After re-reading your message several times I realized the word "enable" - was the key. I could not find Enable on the Device Manager. I then went to the sound icon on the task bar, right clicked and there it was checked the Samsung U level headset and guess what it works now. I have been searching for a resolution for 3 yrs. Thanks so much.


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