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‎06-12-2025 07:59 AM

HP Recommended
Product: HP Smart Tank 720 All-in-One

Unable to connect HP Smart Tank printer 720 to wireless network

1 REPLY 1

‎06-13-2025 08:17 AM

HP Recommended

Hi @Edm55,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer's connectivity!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

Reset Network Settings

Turn on the printer.

Press and hold the Wireless button (📶) and the Cancel button (❌) together for 5 seconds.

The Wi-Fi light should start blinking, this means the printer is ready to connect.

 

Use HP Smart App

Download and install the HP Smart App from https://123.hp.com on your phone or computer.

Open the app and click “Set up a new printer”.

Follow the on-screen instructions to connect the printer to your Wi-Fi.

Ensure your phone/computer is on the same Wi-Fi network you want the printer to connect to.

If prompted for a password, enter your Wi-Fi password carefully.

 

Still Not Connecting?

Check for dual-band routers: Make sure you're connecting to a 2.4 GHz network (some HP printers have trouble with 5 GHz).

Restart your router and printer, then try again.

Temporarily move the printer closer to the router during setup.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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