Unable to connect to Network after downgrading to Windows 7 x64

[JDubya13]

Hi, my notebook originally had Windows 8 which I then upgraded to Windows 10.  However, I didn't like Windows 10 any better than 8 so I decided to do a clean full install of Windows 7 Ultimate.  Since doing so, i am unable to connect to the internet.  Plus I have an external hard drive but it doesn't show up in Windows Explorer.  Within Device Manager, the following had the orange warning signs against them:-Ethernet Controller, Network Controller, PCI Device, SM BUS Controller, Universal Serial Bus (USB) Controller and finally Unkown Device.  

Apart from installing Windows 7 and adding a USB connected Mouse, Keyboard and External Drive (Seagate EXT 2.5 1TB M3 Portable), there have been no other modifications made since buying the notebook.  I'd be grateful if anybody could advise me on what I need to do to a) connect to the internet and b) access my external hard drive via Windows Explorer.

My notebook is a HP Pavilion Touchsmart 15-b100sa Sleekbook

Many thanks, John

[Paul_Tikkanen]

Hi, John:

I cannot find any info on a 15-b6100sa.

I see a TouchSmart 15-b100sa Sleekbook.

What is the product number of your notebook?

The product number can be found on the same label as the serial number.

Please do not post the serial number.

Also, please post the hardware ID for the Network Controller device (wifi card), so I can figure out what driver it needs.

There won't be any specs I can find to let me know that.

Use this guide for how to find the hardware ID for a device...

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

[JDubya13]

Hi Paul, yes my mistake it should be 15-b100sa (I've corrected the original post).  I will look up the Hardware ID's and get back to you.  Cheers, John

[Paul_Tikkanen · Accepted solution]

Thanks, John:

I only need the ones for the network controller and the unknown device.

Here are the links to the other drivers you need...

Chipset:  Will install the usb and smbus controllers...use the W10/W7 64 bit driver (2nd one on the list).  Restart the PC after installing the driver.

https://www.amd.com/en/support/chipsets/amd-8-series-chipsets/890fx

Graphics:  Scroll down the page, select the W7 x64 driver and restart the PC

https://www.amd.com/en/support/apu/amd-series-processors/amd-a4-series-apu-for-laptops/a4-4355m-rade...

Audio:  See if this one works...

https://ftp.hp.com/pub/softpaq/sp59001-59500/sp59068.exe

Ethernet:  Download, unzip and run the setup application from the W7 driver at the link below...

https://www.realtek.com/en/component/zoo/category/network-interface-controllers-10-100m-fast-etherne...

SD card reader:  Download, unzip and run the setup application from the 1st file listed at the link below...

https://www.realtek.com/en/component/zoo/category/card-reader-solutions-card-reader-controllers-soft...

Touchpad:

https://ftp.hp.com/pub/softpaq/sp61501-62000/sp61935.exe

[JDubya13]

Hi Paul, Just to be on the safe side all throw all the Hardware ID's at you:

Ethernet Controller:

PCI\VEN_10EC&DEV_8136&193B103C&REV_05

PCI\VEN_10EC&DEV_8136&193B103C

PCI\VEN_10EC&DEV_8136&CC_020000

PCI\VEN_10EC&DEV_8136&CC_0200

Network Controller:

PCI\VEN_168C&DEV&0032&SUBSYS_1838103C&REV_01

PCI\VEN_168C&DEV&0032&SUBSYS_1838103C

PCI\VEN_168C&DEV&0032&CC_028000

PCI\VEN_168C&DEV&0032&CC_0280

PCI Device:

PCI\VEN_10EC&DEV_5229&SUBSYS_193B103C&REV_01

PCI\VEN_10EC&DEV_5229&SUBSYS_193B103C

PCI\VEN_10EC&DEV_5229&CC_FF0000

PCI\VEN_10EC&DEV_5229&CCFT00

SM BUS CONTROLLER:

PCI\VEN_1022&DEV_780B&SUBSYS_193B103C&REV_01

PCI\VEN_1022&DEV_780B&SUBSYS_193B103C

PCI\VEN_1022&DEV_780B&CC_0C0500

PCI\VEN_1022&DEV_780B&CC_0C05

Universal Serial Bus (USB) Controller:

PCI\VEN_1022&DEV_7812&SUBSYS_193B103C&REV_03

PCI\VEN_1022&DEV_7812&SUBSYS_193B103C

PCI\VEN_1022&DEV_7812&CC_0C0330

PCI\VEN_1022&DEV_7812&CC_0C03

Unknown Device:

ACPI\HPQ0004

*HPQ0004

Ok, that's the lot!

[JDubya13]

Sorry, typo on the Network Controller, should be:

PCI\VEN_168C&DEV_0032&SUBSYS_1838103C&REV_01

PCI\VEN_168C&DEV_0032&SUBSYS_1838103C

PCI\VEN_168C&DEV_0032&CC_028000

PCI\VEN_168C&DEV_0032&CC_0280

[Paul_Tikkanen]

Hi, John:

Here are the links for the wifi card and unknown device drivers...

Wifi:

https://ftp.hp.com/pub/softpaq/sp70501-71000/sp70859.exe

Unknown Dev:

ftp://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

[JDubya13]

Many thanks Paul, I'll give them all a whirl and get back to you.

[Paul_Tikkanen]

You're very welcome, John.

[JDubya13]

Hi Paul, you're a genius, I can now reach the Internet and I can see what's on my external Hard Drive from Windows Explorer.  The only orange triangle I have left in Device Manager is for the Network Controller.  Everything seems to be working ok but just in case you think it's important the Hardware ID's are :

PCI\VEN_168C&DEV_0032&SUBSYS_1838103C&REV_01

PCI\VEN_168C&DEV_0032&SUBSYS_1838103C

PCI\VEN_168C&DEV_0032&CC_028000

PCI\VEN_168C&DEV_0032&CC_0280

If it's not that important then thanks very much for the help Paul, I really appreciate it!

Cheers

John