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12-23-2020 09:07 AM - edited 12-23-2020 09:15 AM
Product: Elitebook 8460p
Operating System: Microsoft Windows 7 (64-bit)
I have an Elitebook 8460p laptop. I'm unable to install drivers for the Bluetooth. After downloading a driver, it couldn't complete the process as a message had popped up given below saying "No Bluetooth device was detected. Please make sure that your Bluetooth device is plugged in properly in order to continue the installation".
Can someone kindly help me in resolving the issue? Also, when I opened the device manager app, Bluetooth field is missing from the list.
10 REPLIES 10
12-23-2020 09:22 AM
Not all 8460p notebooks come with built in Bluetooth. It was an option.
The only suggestion I can offer is this...
1. Go into the BIOS and make sure that there is a Bluetooth device present and enabled.
If you see no Bluetooth device, then your notebook does not have the optional BT hardware.
2. If you do see a Bluetooth device listed in the BIOS and it is enabled, then install the HP connection manager software from the link below, restart the PC and turn on the Bluetooth device using the HP connection manager software.
This package provides the HP Connection Manager for the supported notebook running a supported operating system.
After you have turned on the Bluetooth, you can uninstall the HP connection manager software and restart the PC if you don't want the option to turn the BT on and off using the software. It will remain on at all times.
12-23-2020 09:44 AM
I can't imagine why it would do that.
That software came from your notebook's support page.
See if this older version works...if not, then there is one other way to turn on the Bluetooth...
Make a bootable Ubuntu installer.
Tutorial for how to make the file bootable...
Boot from the Ubuntu installer.
Select the option to 'Try Ubuntu Without Installing.'
See if you can turn on the Bluetooth in Ubuntu.
If you can turn it on, shut down the PC, remove the Ubuntu installer and when you get back into Windows, the BT should be present in the device manager.
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