08-15-2019 08:52 AM - edited 08-15-2019 09:47 AM
I recently bought this laptop, HP 15-dw0015nl, and since the day one the wifi connection is dropping randomly.
It mounts the dreaded RTL 8821CE and I tried everything I could to make it stable:
- Launching EVERY test in uefi recovery mode (every test returns ok)
- Reinstall Windows 10
- Update Windows to latest version (1809 first and 1903 later)
- Update Driver from the official page (latest package with version 2024.0.8.107/2024.0.4.108 Rev.S sp96885.exe)
- Install latest Realtek Driver from Microsoft Catalog
- Try every power management profile combination
Despite my effort, none of the taken actions are working.
I'm so stressed and disappointed, I really regret buying this laptop, so angry!
08-15-2019 05:39 PM
Please try to perform a CLEAN install of SP96885.EXE. This should help.
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08-16-2019 12:52 AM - edited 08-16-2019 01:02 AM
I completed the CLEAN installation of the aforementioned driver.
The problem it's still there, but now another issue arised, EVERY time I start a download (no matter which browser or url), the connections HANGS and recover only after a while.
I really can't stand all these issues.
08-16-2019 05:33 PM
Just updated, with a clean install, to the latest release on the official page of my laptop with softpaq sp98489.exe
Guess what? No improvement.
How could a vendor like HP chose such a crummy piece of hardware for their laptops.
08-18-2019 06:07 PM
I contacted HP via Whatsapp, it was a complete failure.
They told me to follow a standard procedure ( reboot, reinstall windows, reinstall drivers. uefi check, etc...), but nothing worked. After I told them that the problem it's still unresolved, they disappeared and never answered me again!
I wish I've never bought this laptop and it's my last HP product for sure. I'll be sure that it's the last HP product also for my friends and at work.
So so disappointed!
08-19-2019 11:12 AM
I notice that you have made a couple of these post. I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
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