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- HP Community
- Notebooks
- Notebook Wireless and Networking
- Re: WIFI ADAPTER NOT WORKING CODE 10 ERROR

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07-16-2017 05:41 AM
Realtek RTL8188EE802.11 bgn WIFI Adapter is not working properly and showing exclamation sign when i update it it shows that windows found driver software for your device but encountered error while attempting to install it and device cannot start because of code 10 with it no w my pc is not showing any available wifi option here but only eternet option so i have even update my windows then this error removed and device connected for almost one hour with wifi but wifi now same problem appeared now wifi network is showing here to connect so kindly suggest some suitable so that this pc could work properly
07-17-2017 10:45 AM
Welcome to HP Forums,
This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂
As I understand the WIFI ADAPTER IS NOT WORKING, As you are getting the CODE 10 ERROR,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
Did you check for any other HP Forum posts to help resolve your concern?
If you haven't, Here's a related HP Forums post that seems to have helped others: Click here for the steps.
First, The best way to do that is using the HP Guided Troubleshooter:
Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).
A second option is to try these steps:
Power cycle the network:
1. Shut down your notebook.
2. Unplug the power to your router.
3. Unplug the power to your modem.
4. Wait at least 45 seconds.
5. Plug in the modem, and wait for it to come back online.
6. Plug in the router, and wait for it to come back online.
7. Turn on your notebook, and test your connection.
Disable the Power Off option for the adapter:
1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)
2. Expand the Network adapters.
3. Right click on the Ethernet/Wireless Adapter and click Properties.
4. Click the Power Management tab.
5. Remove the check mark beside Allow the computer to turn off this device to save power.
6. Click OK.
7. Test.
Reset the TCP/IP settings on your PC:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press Enter.
4. Restart your PC and test.
Keep me posted,
If the information I've provided was helpful,
Give us some reinforcement by clicking the solution and kudos buttons,
That'll help us and others see that we've got the answers!
Good Luck.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
07-18-2017 04:39 AM
I HAVE APPLY ALMOST EVERY SOLUTION RECOMENDED BY YOU TO TACKLE THIS PROBLEM BUT COULDNOT SUCCEEDED
LAST RECOMENDATION BY YOU TO SOLVE THIS PROBLEM WORKS FOR ALMOST 1 HOUR BUT NOW AGAIN I FACING SAME PROBLEM AND NOW Realtek RTL8188EE802.11 bgn WIFI Adapter IS NOT VISIBLE
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press Enter.
4. Restart your PC and test.
07-18-2017 11:22 AM
Thank you for replying with this detailed response 😉
I appreciate your time and efforts,
I recommend you run a hardware test on the wireless card to verify if this is a hardware malfunction,
Click here for instructions on how to initiate the test.
Please capture the error message (if any) when it fails or reply with the results for further assistance.
If I have helped you resolve the issue,
Feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon
Followed by clicking on 'Accepted as Solution'
And Have a great day ahead!
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
07-18-2017 09:45 PM
Log Name: System
Source: Microsoft-Windows-DNS-Client
Date: 19/07/2017 08:01:26
Event ID: 1014
Task Category: (1014)
Level: Warning
Keywords: (268435456)
User: NETWORK SERVICE
Computer: my_chamber
Description:
Name resolution for the name win10.ipv6.microsoft.com. timed out after none of the configured DNS servers responded.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-DNS-Client" Guid="{1C95126E-7EEA-49A9-A3FE-A378B03DDB4D}" />
<EventID>1014</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>1014</Task>
<Opcode>0</Opcode>
<Keywords>0x4000000010000000</Keywords>
<TimeCreated SystemTime="2017-07-19T03:01:26.998598500Z" />
<EventRecordID>1680</EventRecordID>
<Correlation />
<Execution ProcessID="1352" ThreadID="2044" />
<Channel>System</Channel>
<Computer>my_chamber</Computer>
<Security UserID="S-1-5-20" />
</System>
<EventData>
<Data Name="QueryName">win10.ipv6.microsoft.com.</Data>
<Data Name="AddressLength">128</Data>
<Data Name="Address">02000000C0A80A01000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</Data>
</EventData>
</Event>
quick test is showing warning about wifi adaptor
07-19-2017 11:08 AM
Thank you for replying 😉
I appreciate your time, however, I need the hardware test results to proceed further.
All I need is the details of the test as it would help us understand the issue and resolve it accordingly,
Here's the link, again (In case you missed it): Click here for instructions on how to initiate the test.
And I would appreciate if you could reply with the results.
If I have helped you resolve the issue,
Feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon
Followed by clicking on 'Accepted as Solution'
And Have a great day ahead!
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.