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‎11-22-2024 07:15 AM

HP Recommended

Hello, this is Jainik Suthar.

I am facing an issue with my HP Laptop model 17-cn3012ci (7P4Y9EA) related to the Wi-Fi connection. The laptop connects to Wi-Fi for a few minutes, but after that, it shows as connected yet fails to load any content or search online. To fix this temporarily, I have to disconnect and reconnect to the Wi-Fi, after which it works for a short time before disconnecting again.

This issue has been ongoing for the past 9-10 months, but it has become increasingly frustrating now. I would appreciate any assistance with resolving this problem.

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1 REPLY 1

‎11-22-2024 08:17 AM

HP Recommended

Hi:

 

The parts list for your notebook indicates that it comes with a RTL8852BE Wi-Fi adapter.

 

HP PartSurfer

 

The only suggestion I can offer would be to update the Wi-Fi driver to the latest version HP has for that model Wi-Fi adapter: 

 

6001.15.154.0    08/27/2024

 

https://ftp.hp.com/pub/softpaq/sp155001-155500/sp155074.exe 

 

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