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‎11-28-2020 08:30 AM

HP Recommended
Product: Stream 11-ak0500sa
Operating System: Microsoft Windows 10 in S Mode

Unable to connect to internet via WiFi.

No ethernet port so unable to connect to internet directly.

Network Status showing as "not connected"

Bluetooth not connecting either.

Tried to update driver via USB drive, but system shows the correct and most current driver is installed.

Replaced network adaptor inside machine.

Still nothing...

Help!!

 

Just to repeat the obvious... I CANNOT CONNECT TO THE INTERNET BY ANY MEANS, SO ANY REMEDY INVOLVING THIS DOES NOT HELP!!!!

1 REPLY 1

‎12-01-2020 11:14 AM

HP Recommended

Hi @SimonC666,

 

I'd like to help!

 

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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