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Simonb505
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Message 1 of 4
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Wi-Fi not working

HP Recommended
Model: HP Pavilion Laptop 15-cw1xxx
Microsoft Windows 10 (64-bit)

The Internet stopped working.

Device Manager does not see wifi hardware, so ran a bios check and it cannot see any device as confirm in the log below. Battery seems to not have a good connection either as if you move the device it might switch off.

Model: HP Pavilion Laptop 15-cw1xxx
Serial Number: [edited]
Product ID: 6TD28EA#ABU
CSO Number:
Agent ID:
================================================
Start Time Type Result Failure ID
------------------- ------------------ -------- ---------------------------
2020-04-12 11:44:11 Wireless Module Warning NA
2020-04-12 11:42:06 Symptom 5-0 Passed NA

<END>

3 REPLIES 3
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 4
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@Simonb505,

 

I reviewed your post and I understand that you are facing issues with the wireless connection on your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Are you able to connect to your router?

Are you getting any error?

 

Meanwhile, I recommend you download and install the wireless driver from the below link and check whether the issue is resolved.

 

https://support.hp.com/in-en/drivers

 

If you continue facing the issue, then follow the steps in the below article.

 

https://support.hp.com/in-en/document/c04649175

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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Simonb505
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See image from BIOS below please

No module found?

IMG_20200412_225513.jpg

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The_Fossette
HP Support Agent
HP Support Agent
29,155 29,127 1,957 2,603
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@Simonb505,

 

Looks like the wireless card is not getting detected on the computer. I recommend you contact support and check the available service options for your computer as it might be a hardware issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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