WiFi disconnecting frequently

[praveen196]

@Follow_IHS 

Thank you for the information.

In that case, I would suggest you contact our phone support. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Have a nice day!!

[Thariq]

Hello Sean,

It was a regular win update while I posted the issue (28-12-2017). If you are using updated windows then you should already have that.

[Thariq]

Hi,

My laptop has a similar spec (check my first post). The issue has started 1 and a half year after purchasing the laptop.

I even got disconnected 2 times while posting this reply.

I know HP does provide only a 1-year warranty but for the issues that HP support cannot fix they should help us replacing the product otherwise what is the point of buying a branded product which is priced higher than similar products from other brands.

[Follow_IHS]

Do you by chance the Realtek RTL8822 CE 802.11ac wireless adapter?   If so, good luck as that seems to be a common link.  I just returned  my one week old laptop for depot repair.  If it wasn't under warranty, I would install a different wireless adapter. 

[Thariq]

Mine is Realtek RTL8723BE 802.11 

[Ceejaypee777]

Unfortunately all of these plus some input from other IT friends did not worked at all.  HP sent me box to return for repair but considering that I bought it new and in need of it, I end up negotiating with the vendor for a laptop replacement of diff. brand, |I did not mind adding 200 more for a higher performance but lower mem and ram capacity,  I just don't have time for this crap and waste my time fixing it, I don't think customers deserves this kind of mess from day one.  This 10th Gen HP 17 with Realtek 8822CE adapter is the culprit so I am avoiding any of it for now so I got an Intel adapter for a Core i7 machine.  Thanks everyone for the effort.  I will retain my wife's the same model and size but 8th Gen with was bought just 3 months away and that works fine until today.   

[Follow_IHS]

Good luck.  If I happen to still have wireless connection issues after I get my 2-week old laptop back sometime next week, I'm installing a new wireless card myself... and it won't be Realtek.  If I don't request a refund, after this I'm done sending it back into Depot just so they can install another useless Realtek 8822CE.   Functionality/usability outweighs voiding the warranty on something I can fix myself.  

[Vishnu_SJ]

Product: N8M23PA#ACJ Product Name : HP Notebook Desktop Name : DESKTOP-E1P6U1H Os : Windows 10 Pro, version : 1903 My Wi-Fi connectivity in the laptop disconnects very frequently. Every time i have to reconnect. The "Connect automatically" option is checked and the "allow the device to turn off this device to save power option is not checked." Even then it keeps on disconnecting. WiFi adaptor : Realtek RTL8723BE 802.11 bgn Wi-Fi adaptor Driver version : 2024.0.4.108 Driver Date : 22-03-2019 Kindly let me know if a fix avaialble for this issue. The laptop is not usable due the issue.

[praveen196]

@Vishnu_SJ Welcome to HP Community!

I understand that the laptop WiFi disconnecting frequently.

Do not worry. I will try to fix the issue.

To resolve this issue, download and install the following SoftPaq:

https://ftp.hp.com/pub/softpaq/sp92001-92500/sp92122.exe

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!