WiFi disconnecting frequently

[Echo_Lake]

@FSC3975
Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• What is the operating system?
• Have you made any hardware/software changes?
• Have you tried any troubleshooting steps?
• Are you getting any error message or code while connecting to a network?

While you respond to that, let's try these steps:

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step

Set BIOS default and restart:

1. Restart your notebook.
2. During startup, press F10 repeatedly until the BIOS menu is displayed.
3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
4. Select Yes to confirm.
5. Press F10 to save changes and exit.
6. Select Yes to confirm.
7. The computer restarts using the default settings.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Thariq]

@Echo_lake

What is the operating system?
-> Windows 10

Have you made any hardware/software changes?
--> No except windows update regularly running

Have you tried any troubleshooting steps?
--> Tried all the troubleshooting steps mentioned in this thread

Are you getting any error message or code while connecting to a network?
--> No.

In regards to the troubleshooting steps that you mentioned.

I have tried the first method but the issue still persists. Does doing the second will reset any information on the PC?

[Echo_Lake]

@Thariq

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. To get the answer to this question, performing bios default will not wipe your system data or files. Hence, you can work on it as per your convenience and keep me posted on the results.

[Aj66]

I have done both of these....... the hard reset and the F9 in the bios. I'm still having the same problem. As I was writing this message to you it disconnect from the internet. I bought this HP from Best Buy in Oct. Actualy this is a second hp laptop from Best Buy in exchange because the other one was doing the same thing. 

[Echo_Lake]

@Aj66
Thank you for posting on the HP Support Community.

I appreciate your efforts to try and resolve the issue. As you've performed relevant troubleshooting steps and the issue persists, I would request you to contact our Support and our Support Engineers should be able to check the available service options for your computer.

HP Support can be reached by clicking on the following link:

• Click on this link – www.hp.com/contacthp/
• Select the product type.
• Enter the serial number of your device or select let HP detect your product option.
• Select the country from the drop-down.
• You should see the HP support number or Chat option listed

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Sunn040]

see this video for solution

HP wifi issue solved

[Sunn040]

HP is stupid brand, don't go for the junk piece of sh***.
I have been using an Asus  for last 10 years, bought a HP recently.

Everything else is good, except the Customer service and wifi.

For this wifi connection, I called them, they told me I have to pay $19 for a month for support.

They made a UEFI hardware test, sw made by HP, and it shows the HW is good.

The SW team, even b4 they make sure its a SW issue, they want to bill me.

The driver SW is made by HP, the OS is loaded by HP, As user I don't have access to any of this.

This is clearly, a manufacturer issue, and HP want me to pay for their mistake.
And when escalated some of their agent said, to factory reset the PC. 
Stupid idiots, easy way loot customers.

NO MORE STUPID JUNK HP.

[Cheron-Z]

@Sunn040

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

[Sunn040]

HP, WAS a reliable brand, don't go for the junk piece of sh***.
I have been using an Asus for last 10 years, bought a HP recently.
Everything else is good, except the wifi.
The Wifi is intermittent, will work, if flip the flight mode twice, in every 30 mnts.

For this, I called them, they told me, I have to pay $19 for a month for support. Even before they are sure that its SW issue.

They made a UEFI hardware test, sw made by HP, and it shows the HW is good. **bleep** fake to loot money.

The SW team, even b4 they make sure its a SW issue, they want to bill me.

The driver SW is made by HP, the OS is loaded by HP, As a user I don't have access to any of this.

This is clearly, a manufacturer issue, and HP want ME to pay, when their engineers have no idea, how stuff works.
And when escalated some of their big brain said, to factory reset the PC. To spend another 2 hours, so that he can take his head off.

I have a 1990 model 433Mhz Intel HP Vectra VL, boot to Windows NT, even now. Now HP makes junk PCs. This is common issue for all the HP laptop 2018 and 2019 models.

Stupid idiots, easy way loot customers. Make quality products guys.
NO MORE STUPID JUNK HP.

[Sunn040]

I spend, 75 mintues talking to HP team, Thats it.

no more.

I gona buy a wifi card from ebay and fix it.