• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎11-05-2026 02:18 PM

HP Recommended

I bought an HP laptop, but the Wi-Fi keeps disconnecting. I've already tried connecting it directly with an Ethernet cable and using Wi-Fi, but the problem is the same. It always disconnects after a while. I also check for updates regularly.

Windows 11

11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz (2.80 GHz)

MediaTek MT7921 WiFi 6 802.11ax PCIe Adapter

Category:
Reply
1 REPLY 1

‎11-05-2026 04:00 PM

HP Recommended

The only suggestion I can offer would be to make sure the Wi-Fi adapter has the latest driver that HP has for it installed:

 

Here is the link to the download and the driver versions the driver will install:

 

sp173639.exe

 

MediaTek MT7921 Adapter Driver, version 3.0.1.1337
MediaTek MT7922 Adapter Driver, version 3.6.0.1425
MediaTek MT7920 Adapter Driver, version 3.6.0.1425
MediaTek MT7925 Adapter Driver, version 5.7.0.6054
MediaTek MT7902 Adapter Driver, version 3.6.0.1425

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->