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07-04-2020 06:40 PM
Product: HP 14 s-dq1008ns
Operating System: Microsoft Windows 10 (64-bit)
Everytime I go to sleep mode, then the wifi adapter is gone. The only thing that I can do is restarting or going to devices and looking for changes in hardware.
I have tried everything, updated bios and wifi adapter drivers, try a cmd command that I saw in this forum.
I change the power save option to NOT allow to turn off the adapter when the pc goes to sleep.
I dont know what else to do.
This is a brand new laptop, I have just received yesterday and I cant fix this issue.
1 REPLY 1
07-07-2020 05:35 AM
Welcome to the HP Support Community. I'd be happy to assist you
Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.
Let's cloud recovery using the HP Cloud Recovery Tool
Step 1: Prepare for recovery
Step 2: Download and install the HP Cloud Recovery Tool
Step 3: Run the HP Cloud Recovery Tool
Refer to the document for instructions- Using the HP Cloud Recovery Tool (Windows 10, 7)
Hope this helps! Keep me posted.
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