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‎07-04-2020 06:40 PM

HP Recommended
Product: HP 14 s-dq1008ns
Operating System: Microsoft Windows 10 (64-bit)

Everytime I go to sleep mode, then the wifi adapter is gone. The only thing that I can do is restarting or going to devices and looking for changes in hardware.

I have tried everything, updated bios and wifi adapter drivers, try a cmd command that I saw in this forum.

I change the power save option to NOT allow to turn off the adapter when the pc goes to sleep.

I dont know what else to do.

This is a brand new laptop, I have just received yesterday and I cant fix this issue.

Thanks.

1 person had the same question
1 REPLY 1

‎07-07-2020 05:35 AM

HP Recommended

Hi @Ezequielv

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

Let's cloud recovery using the HP Cloud Recovery Tool

 

Step 1: Prepare for recovery

Step 2: Download and install the HP Cloud Recovery Tool

Step 3: Run the HP Cloud Recovery Tool

 

Refer to the document for instructions- Using the HP Cloud Recovery Tool (Windows 10, 7)

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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