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Wifi adapter doesnt work after sleep

HP Recommended
HP 14 s-dq1008ns
Microsoft Windows 10 (64-bit)

Everytime I go to sleep mode, then the wifi adapter is gone. The only thing that I can do is restarting or going to devices and looking for changes in hardware.

I have tried everything, updated bios and wifi adapter drivers, try a cmd command that I saw in this forum.

I change the power save option to NOT allow to turn off the adapter when the pc goes to sleep.

I dont know what else to do.

This is a brand new laptop, I have just received yesterday and I cant fix this issue.


HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Ezequielv


Welcome to the HP Support Community. I'd be happy to assist you


Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.


Let's cloud recovery using the HP Cloud Recovery Tool


Step 1: Prepare for recovery

Step 2: Download and install the HP Cloud Recovery Tool

Step 3: Run the HP Cloud Recovery Tool


Refer to the document for instructions- Using the HP Cloud Recovery Tool (Windows 10, 7)


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

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