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- HP Community
- Notebooks
- Notebook Wireless and Networking
- Re: Wifi adapter

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03-08-2018 02:51 PM
I am having problem with my wifi adapter. I went to the HP website and download a driver but its the same promlem. I went to device manager, click on network adapters, then i right click on wifi adapter, when to properties and i saw this messag (This device cannot start. (Code 10). Please help.
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Accepted Solutions
03-08-2018 06:30 PM
@1lovewrote:I did not upgrade/ downgrade my computer. My product number is G6S71UA#ABA.
Most likely Windows 10 updates caused this. Your machine is an HP Pavilion 14-v063us which has Windows 8.1 (64-bit) pre-installed, not Windows 10. Its specs:
https://support.hp.com/lt-en/document/c04347478
Anyway please download the following Realtek RTL8188EE 802.11bgn Wi-Fi adapter driver
http://ftp.hp.com/pub/softpaq/sp72501-73000/sp72925.exe
(a) Save on your computer,
(b) Goto Device Manager to uninstall existing Wifi driver and reboot,
(c) Right click the downloaded file and select Run as Administrator
Regards.
***
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
03-08-2018 03:38 PM
Did you upgrade/downgrade your machine ? What is your HP Pavilion 14 notebook ? Please use the following instructions to find out the model/product of your machine:
http://support.hp.com/us-en/document/c00033108
Please do NOT post its Serial number (s/n).
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
03-08-2018 06:30 PM
@1lovewrote:I did not upgrade/ downgrade my computer. My product number is G6S71UA#ABA.
Most likely Windows 10 updates caused this. Your machine is an HP Pavilion 14-v063us which has Windows 8.1 (64-bit) pre-installed, not Windows 10. Its specs:
https://support.hp.com/lt-en/document/c04347478
Anyway please download the following Realtek RTL8188EE 802.11bgn Wi-Fi adapter driver
http://ftp.hp.com/pub/softpaq/sp72501-73000/sp72925.exe
(a) Save on your computer,
(b) Goto Device Manager to uninstall existing Wifi driver and reboot,
(c) Right click the downloaded file and select Run as Administrator
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.