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Locked

‎02-08-2020 11:54 AM

HP Recommended
Product: Pavillion 15Z touch
Operating System: Microsoft Windows 10 (64-bit)

My wifi connection is constantly dropped and if I run a diagnostics test, it says the adapter needed to be reset. This lets the wifi work again, but only for a few minutes-half an hour. I've only had this computer for 2 months, so you can imagine my frustration. The wifi works with all of the other devices in my house without fail. I also lose the wifi connection on the network at school, so this tells me there is an issue with my computer. The adapter I have is Realtek RTL8723DE 802.11b/g/n PCLe Adapter. I didn't have any issues with my wifi connection until I did the most recent Windows 10 updates in January. I have since uninstalled all of the updates that I was able to (it wouldn't let me uninstall the security update). I have also tried uninstalling the adapter and restarting my computer which also didn't help. Please let me know what I need to do to fix the issue. 

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