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HP Recommended
HP Pavilion 15.6 inch Gaming Laptop PC 15-ec2000 (2P6B5AV)
Microsoft Windows 11

I have noticed that whenever I am on battery power and I have used around 30% of my battery: for example, starting from 100% charge, if battery drops to 70%,

my pc automatically disconnects from the connected wifi. Not even that, it is unable to find any more wifi networks. I tried disabling and reenabling wifi, wifi adapter, switching to high performance mode, turning off power saving for wifi adapter, but nothing works. The only way I can reconnect is to restart the PC. Then it works again for the next 30%. I believe this is a problem with realtek adapters on windows 11, because it works flawlessly on my other system with intel adapter or on this system, when using linux.

Here's why 5G Wireless mode from driver properties for reference.

palmaxzero_1-1665898674982.png

 

Any solution is much appreciated because I am not interested in keeping my laptop always connected to a wall charger or in high-performance mode forever.

 

9 REPLIES 9
HP Recommended

Hello @palmaxzero 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration before we take care about wireless device ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2Please report your results

HP Recommended

Hi @Ub6424, here are the requested details:

palmaxzero_0-1666611318617.png

 

HP Recommended

Hello @palmaxzero 

Thanks for reporting.

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Download and install

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.208 Rev.S

Download

 

(3) Restart Windows

(4) Test wireless connection

(5) Please report your results

HP Recommended

Hello @palmaxzero 

 

We continue ...

 

Before we decide whether you need a <new batteryor not ...

 

(1Download and install

HP Support Assistant (Microsoft Apps Store)

or

HP Support Assistant 9.19.52.0

 

(2) Start <HP Support Assistant>

- Run <Battery Check>

- Click on <Show advanced information>

--->>> Send screenshot

 

ub6424_0-1666611888673.png

 

(3Please report your results

HP Recommended

I think you misunderstand me. My problem is not my battery, but my Wifi. My Wifi disconnects randomly, when on battery power.

For example, it is perfectly fine right now. But when my battery reaches around 60%, it will disconnect

HP Recommended

Hello @palmaxzero 

I want to be sure that your battery is working fine.

HP Recommended

Okay, sure. Here you go

palmaxzero_0-1666613155231.png

 

HP Recommended

Hello @palmaxzero 

 

Battery looks good:

 

ub6424_0-1666613569228.png

HP Recommended

Hello @palmaxzero 

 

Please < calibrate > your battery ...

 

(1) Open windows <device manager> and uninstall "Microsoft ACPI-Compliant Control Method Battery

- Right click on "Microsoft ACPI-Compliant Control Method Battery"

- Click "Uninstall device"

- Confirm your choice if you see a popup notification

ub6424_0-1666613732285.png

 

(2Shutdown notebook

(3) Disconnect charger

(4) Press and hold <power> button for 30 seconds

(5) Connect charger and wait until battery is fully charged ( check LED indicator )

(6) Start notebook and log in to windows and wait a few minutes

(7) Reboot notebook and --->>> rerun Battery Check

(8) Please report your results

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