Create an account on the HP Community to personalize your profile and ask a question
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
10-06-2020 09:02 AM
Product: Pavilion Model 14-v238TX
Operating System: Microsoft Windows 10 (64-bit)
There is this problem:
Device PCI\VEN_14E4&DEV_4365&SUBSYS_2230103C&REV_01\0000DBFFFFF538B100 requires further installation.
Hardware: Broadcom BCM43142 802.11 bgn Wi-Fi Adapter
Device Location: PCI Slot 2 (PCI bus 8, device 0, function 0)
Driver provided by Broadcom : File version 2016.11.22.0, Driver version 7.35.352.0
Not sure if it was updating from Windows 7 to Windows 10 that caused the problem. It used to work well.
Appreciate help to solving the problem.
Thanks & regards
1 REPLY 1
10-06-2020 09:17 AM
See if this works.
Download and save the HP W10 driver for your notebook's wifi card.
7.35.351.0 Oct 25, 2016
Go to the device manager, click to expand the Network adapters device manager category, right click on the problematic Broadcom wifi adapter.
Select Uninstall and check the uninstall driver box.
Restart the PC and install the HP driver you saved.
Windows will then update the driver back to 7.35.352.0, but I am hoping that uinstalling the driver will remove the cause of your dilemma.
The other option would be to replace/upgrade the wifi card if your notebook has two antenna cables connected to the Broadcom card in there now.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community