Wifi option gone from HP Pavilion x360

[Caedere]

The wifi option does not show up, my network adapter (Intel(R) Wi-Fi 6 AX201) doesn't work. I've updated drivers, restarted the laptop, disabled, then enabled the adapter, everything is only a temporary fix.

[ub6424]

Hello @Caedere 

Sorry to hear that you are having problems ... I would like to help you.

(1) Visit --->>> Intel Wi-Fi Site

- Download and install WiFi-22.160.0-Driver64-Win10-Win11.exe driver

(2) Reboot Windows

(3) Test your notebook

(4) Please report your results

[Caedere]

That's the one I've installed already, it didn't make a difference.

[ub6424]

Hello @Caedere 

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report your results

[Caedere]

OS Name Microsoft Windows 11 Home

Version 10.0.22000 Build 22000

System Model HP Pavilion x360 Convertible 14-dy0xxx

System SKU 396K4EA#AKC

Processor 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz, 2419 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date Insyde F.19, 6/30/2022

[ub6424]

Hello @Caedere 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install

Intel Management Engine Interface (MEI) Driver

2120.100.0.1085 Rev.G

20.1 MB

Mar 17, 2022

Download

Intel Serial IO Driver

30.100.2129.8 Rev.G

1.1 MB

Mar 17, 2022

Download

(3) Restart Windows

(4) Download and install from Microsoft Apps Store

HP PC Hardware Diagnostics Windows

(5) Run <HP Diagnostics for Windows>

- Perform <System> tests

- Perform Component Test to check wireless adapter

(6) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[Caedere]

Everything else seems to be okay.

[ub6424]

Hello @Caedere 

(1) This is the confirmation that wireless adapter is defective

(2) AX201 wireless adapter must be replaced

(3) Service required

HP warranty valid -> Contact HP Support for service repair

HP warranty expired:

If you can't do that, you should have it serviced by a professional notebook (chip level) repair store.

Good luck