• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Microsoft Windows 10 (64-bit)

The wifi option does not show up, my network adapter (Intel(R) Wi-Fi 6 AX201) doesn't work. I've updated drivers, restarted the laptop, disabled, then enabled the adapter, everything is only a temporary fix.

7 REPLIES 7
HP Recommended

Hello @Caedere 

Sorry to hear that you are having problems ... I would like to help you.

(1) Visit --->>> Intel Wi-Fi Site

- Download and install WiFi-22.160.0-Driver64-Win10-Win11.exe driver

ub6424_0-1664213732998.png

 

(2Reboot Windows

(3Test your notebook

(4Please report your results

HP Recommended

That's the one I've installed already, it didn't make a difference.

HP Recommended

Hello @Caedere 

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2Please report your results

HP Recommended

OS Name Microsoft Windows 11 Home

Version 10.0.22000 Build 22000

System Model HP Pavilion x360 Convertible 14-dy0xxx

System SKU 396K4EA#AKC

Processor 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz, 2419 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date Insyde F.19, 6/30/2022

HP Recommended

Hello @Caedere 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2Download and install

Intel Management Engine Interface (MEI) Driver

2120.100.0.1085 Rev.G20.1 MBMar 17, 2022Download

Intel Serial IO Driver

30.100.2129.8 Rev.G1.1 MBMar 17, 2022Download

 

(3) Restart Windows

(4) Download and install from Microsoft Apps Store

HP PC Hardware Diagnostics Windows

 

(5) Run <HP Diagnostics for Windows>

- Perform <System> tests

- Perform Component Test to check wireless adapter

 

(6) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

HP Recommended

Caedere_0-1664215638215.png

Caedere_1-1664215700729.png

Everything else seems to be okay.

HP Recommended

Hello @Caedere 

 

(1) This is the confirmation that wireless adapter is defective

 

ub6424_0-1664215910241.png

 

(2) AX201 wireless adapter must be replaced

 

(3) Service required

 

HP warranty valid -> Contact HP Support for service repair

 

HP warranty expired:

If you can't do that, you should have it serviced by a professional notebook (chip level) repair store.

 

Good luck

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.