• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-02-2018 07:36 PM

HP Recommended
Product: Pavilion 15z-p200
Operating System: Microsoft Windows 7 (64-bit)

I am having a problem "pairing" MS Mouse 5000 with my laptop (I had to reinstall Win7 after a hard drive failure.  (I used a RETAIL distribution of Win7 bought directly from Microsoft, NOT the HP distribution).  I have load the latest HP supplied driver (SP88577).

 

In Services, Bluetooth is set to Automatic Start and Local (password fields are blank)
Under the Bluetooth Setting, the "Allow" box is checked as well as all of the other boxes.

 

Start the process on the laptop, push the button on the mouse and, NO JOY !  Mouse just blink red and green. 

2 REPLIES 2

‎11-02-2018 11:29 PM

HP Recommended

@Theoldwizard1

 

There is NO drivers for Windows 7 on its support page

 

    https://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-15-p200-Notebook-PC-series/7486459/mode...

 

Are you sure you downloaded the right driver ? What is the wifi card of your computer ?

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎11-03-2018 05:33 AM

HP Recommended

Windows 7 64 bit driver for Pavilion 15z with Realtek RTL8723BE

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.