Windows 10 doesn't connect to Wi-Fi

[shaiyan111]

Hi, I can't connect to my WiFi for 2 days. The router is ok because I can access to WiFi using other devices. But in my laptop (HP 240 G6 Notebook PC), i cannot connect to network and all the available WiFi networks shows 1wifi signal. Sometimes I got connected for a few minutes but internet speed was very slow like less than 100 kbps.

I turned hotspot on my mobile and connected to laptop and it worked well, I had access to internet using mobile's hotspot but I can't access to internet by the router's wifi. I tried every fixing method shown in this video: https://youtu.be/LPxxvGOkElg . I troubleshoot using HP Support Assistant but it didnt work. I did network reset and system restore as well. Also I scanned my laptop with Malwarebytes and there are no viruses. Can you help?

[ub6424]

Hello @shaiyan111 

Before we start to dive deeper into this problem, do the following:

(1) Take your smartphone (or ask a friend) and activate a Wifi Test Hotspot,

name it "shaiyan", <WPA2 Personal Encryption> with passwort 12345678

( or whatever you like )

(2) Now go your notebook and try to connect to your smartphone hotspot

(3) Does this work ?

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

[shaiyan111]

Yes, my laptop gets connected to the internet  by my smartphone's hotspot and it works fine. But no connection by router's wifi.

[ub6424]

Hello @shaiyan111 

- What wifi router do use ?

- What are the wifi settings ? wifi channel ? wifi encryption ?

- Send pictures of the wifi settings ( make the Wifi password unrecognizable ! Sensitive data ! )

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

[shaiyan111]

The model is Mi Router 4A(R4AC). It says the security type is WPA2 personal. Network channel is 1.

BTW, I found out that my laptop gets connected to Wi-Fi with high speed while it is placed next to ( or very near) to the router. My room is next to the WiFi room, so laptop doesn't get any Wi-Fi connection. But my phone and other devices gets fine connection from my room. 2 days ago my laptop was getting good connection from my room. What could be the problem?

[ub6424]

Hello @shaiyan111 

Try this and look around 😊

Quote: "

All you need is your MacBook running Mac OS X 10.10+ or any laptop with Windows 7/8/10 on board and NetSpot which works over any 802.11 network

"

Watch this and install:

https://www.youtube.com/watch?v=LrL8SEAj_CE&ab_channel=LogicLounge

Download from here and install to test:

https://www.netspotapp.com/

If you blur all Access Point Names (SSID) with a paint program, you can send a screenshot and we can check your connection quality.

Please Report your results

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

[shaiyan111]

Hi!

The first two pictures were taken while my laptop was just right next to the WIFI router.  The second two were taken from my room which is next to router room. The marked network is mine.

[ub6424]

Hello @shaiyan111 

The level is too low even when it was just right next to the WIFI router. There is something wrong here ...

Ok we continue ...

To help you I need to know the product number (p/n) of your computer !

You will find this information on the back or side of your computer printed in small alphanumeric letters.

The product number (p/n) is legally allowed information, just about the computer, no sensitive data.

It is allowed to post in public, no problem.

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

[shaiyan111]

Product number: 3CW09PC#UUF

BTW I got no idea what product number and serial number do?

[ub6424]

Hello @shaiyan111 

there is something wrong with your product number.

I want to double check now ...

The product number (p/n) is legally allowed information, just about the computer, no sensitive data.

It is allowed to post in public, no problem.

Please open powershell console and send me output of the following command:

( please select/copy and paste (right click) the command into the powershell console )

Get-WmiObject win32_computersystem | Select-Object SystemSKUNumber

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️