Windows 10 doesn't connect to Wi-Fi

[shaiyan111]

It says

SystemSKUNumber

3CW09PC#UUF

[ub6424]

Hello @shaiyan111 

what is the full product name of your notebook ?

Please report your results

best regards

---

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[shaiyan111]

I am not sure, where do I get it?

The model name is HP 240 G6 NOTEBOOK PC

[ub6424]

Hello @shaiyan111 

(1) ! Important ! Please create a windows restore point !

Restore point name: Old wireless driver

https://www.howtogeek.com/797227/how-to-create-a-system-restore-point-on-windows-10-or-windows-11/

(2) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.50 Rev.A

24.3 MB

Sep 24, 2021

Download

Why ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Uninstall your current wireless device

- windows device manager

- select your wireless device (realtek wireless, intel wireless ...)

- right click and select uninstall device

- confirm uninstallation ( if needed )

- ! DO NOT REBOOT !

(4) Install wireless driver ( choose what you have uninstalled before, Intel or Realtek )

Intel WLAN Driver

21.80.2.1 Rev.P

12.2 MB

Apr 24, 2020

Download

or

Realtek RTL8xxx Wireless LAN Drivers

2024.0.8.107 Rev.S

14.4 MB

Jun 5, 2019

Download

(5) Reboot and test again ...

(6) ! Important ! Please create a windows restore point !

Restore point name: New wireless driver

https://www.howtogeek.com/797227/how-to-create-a-system-restore-point-on-windows-10-or-windows-11/

Please report your results

best regards

---

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make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

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             ⌨️

[shaiyan111]

When I uninstall wireless device from device manager, all connection gets lost and it doesn't even show the wifi and mobile hotspot option.

 If there's no internet connection how will I be able to install new wireless driver as you mentioned in step 4?

Also, do I need to do a system restore at some point?

Thanks

[ub6424]

Hello @shaiyan111 

Disable "Flight Mode"

Check again ...

Please report your results

best regards

---

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make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

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[shaiyan111]

Flight mode is disabled.  Troubleshootings says Internet can not be connected because there's a missing driver. After restarting, the driver reappears and gets connected to internet

[ub6424]

Hello @shaiyan111 

I saw you marked solved...

(1) Please run netspot app again and send me screenshots like you made before, please.

(2) If the wireless driver is now running, create a restore point in windows, this is important !

Please report your results

best regards

---

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make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

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[shaiyan111]

hi!

I tried this method but unfortunately it didn't work. I still can't get connected to WIFI from my room. Here is a screenshot of Netspot when the laptop was right next to router. (yellow marked one is mine).

Thanks

[ub6424]

Hello @shaiyan111 

- Please send a screenshot of windows <device manager> network adapter list

- Double click you wireless device there and send screenshot of all tabs in the popup window.

Please report your results

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

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Thank you very much

             ⌨️