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- HP Community
- Notebooks
- Notebook Wireless and Networking
- Windows 10 doesn't connect to Wi-Fi

Create an account on the HP Community to personalize your profile and ask a question
06-30-2022 03:19 PM
Hello @shaiyan111
what is the full product name of your notebook ?
Please report your results
best regards
---
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make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️
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06-30-2022 04:18 PM
Hello @shaiyan111
(1) ! Important ! Please create a windows restore point !
Restore point name: Old wireless driver
https://www.howtogeek.com/797227/how-to-create-a-system-restore-point-on-windows-10-or-windows-11/
(2) Update BIOS
HP Notebook System BIOS Update (Intel Processors) | F.50 Rev.A | 24.3 MB | Sep 24, 2021 | Download |
Why ?
https://support.hp.com/us-en/document/ish_4123786-2338478-16
Quote: "
Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:
- An available BIOS update resolves a specific issue or improves computer performance.
- The current BIOS does not support a hardware component or a Windows upgrade.
- HP Support recommends installing a specific BIOS update.
"
(3) Uninstall your current wireless device
- windows device manager
- select your wireless device (realtek wireless, intel wireless ...)
- right click and select uninstall device
- confirm uninstallation ( if needed )
- ! DO NOT REBOOT !
(4) Install wireless driver ( choose what you have uninstalled before, Intel or Realtek )
Intel WLAN Driver | 21.80.2.1 Rev.P | 12.2 MB | Apr 24, 2020 | Download |
or
Realtek RTL8xxx Wireless LAN Drivers | 2024.0.8.107 Rev.S | 14.4 MB | Jun 5, 2019 | Download |
(5) Reboot and test again ...
(6) ! Important ! Please create a windows restore point !
Restore point name: New wireless driver
https://www.howtogeek.com/797227/how-to-create-a-system-restore-point-on-windows-10-or-windows-11/
Please report your results
best regards
---
Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and
make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️
Do this on the post I wrote that helped solve it.
Thank you very much
⌨️
07-01-2022 03:23 PM
When I uninstall wireless device from device manager, all connection gets lost and it doesn't even show the wifi and mobile hotspot option.
If there's no internet connection how will I be able to install new wireless driver as you mentioned in step 4?
Also, do I need to do a system restore at some point?
Thanks
07-01-2022 03:27 PM
Hello @shaiyan111
Disable "Flight Mode"
Check again ...
Please report your results
best regards
---
Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and
make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️
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07-01-2022 04:03 PM - edited 07-01-2022 04:04 PM
Hello @shaiyan111
I saw you marked solved...
(1) Please run netspot app again and send me screenshots like you made before, please.
(2) If the wireless driver is now running, create a restore point in windows, this is important !
Please report your results
best regards
---
Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and
make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️
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07-04-2022 03:20 PM
hi!
I tried this method but unfortunately it didn't work. I still can't get connected to WIFI from my room. Here is a screenshot of Netspot when the laptop was right next to router. (yellow marked one is mine).
Thanks
07-04-2022 03:36 PM
Hello @shaiyan111
- Please send a screenshot of windows <device manager> network adapter list
- Double click you wireless device there and send screenshot of all tabs in the popup window.
Please report your results
best regards
---
Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and
make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️
Do this on the post I wrote that helped solve it.
Thank you very much
⌨️