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HP Recommended
hp probook 4530s
Microsoft Windows 10 (64-bit)

1.PNG2.PNG

I have had this problem since I upgrade my hp notebook 4530s to windows 10 which I don't if this laptop is compatible with windows 10. however, I found this problem with the Bluetooth driver I downloaded many drivers from the Qualcomm Atheros website but the same problem still shows... I don't know which driver I should download?! i tried also the generic Bluetooth adapter and still not working.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

HP has a driver for that model BT adapter but it may not work.

 

https://ftp.hp.com/pub/softpaq/sp72001-72500/sp72163.exe 

 

OPERATING SYSTEM(S):
Microsoft Windows 10 32
Microsoft Windows 10 64

DEVICES SUPPORTED:
Atheros AR3011 Bluetooth 3.0 + HS Adapter
Qualcomm Atheros AR3012 Bluetooth 4.0 + HS Adapter
Qualcomm Atheros AR9462 Bluetooth 4.0 + HS Adapter
Qualcomm Atheros QCA9565 Bluetooth 4.0 + HS Adapter
Qualcomm Atheros QCA9565 Bluetooth 4.0 Adapter

- Provides support for Windows 10.

 

You need this driver for the base system device...

 

https://ftp.hp.com/pub/softpaq/sp60501-61000/sp60769.exe

 

You need this driver for the PCI simple comms controller...

 

https://ftp.hp.com/pub/softpaq/sp64001-64500/sp64098.exe

 

If you want the driver for the unknown device, please post the hardware ID for it, so I can figure out what driver it needs.

 

Use this guide for how to find the hardware ID for a device...

 

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

 

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

HP has a driver for that model BT adapter but it may not work.

 

https://ftp.hp.com/pub/softpaq/sp72001-72500/sp72163.exe 

 

OPERATING SYSTEM(S):
Microsoft Windows 10 32
Microsoft Windows 10 64

DEVICES SUPPORTED:
Atheros AR3011 Bluetooth 3.0 + HS Adapter
Qualcomm Atheros AR3012 Bluetooth 4.0 + HS Adapter
Qualcomm Atheros AR9462 Bluetooth 4.0 + HS Adapter
Qualcomm Atheros QCA9565 Bluetooth 4.0 + HS Adapter
Qualcomm Atheros QCA9565 Bluetooth 4.0 Adapter

- Provides support for Windows 10.

 

You need this driver for the base system device...

 

https://ftp.hp.com/pub/softpaq/sp60501-61000/sp60769.exe

 

You need this driver for the PCI simple comms controller...

 

https://ftp.hp.com/pub/softpaq/sp64001-64500/sp64098.exe

 

If you want the driver for the unknown device, please post the hardware ID for it, so I can figure out what driver it needs.

 

Use this guide for how to find the hardware ID for a device...

 

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

 

HP Recommended

thank u for your reply, Bluetooth works 100%

here is the hardware ID I found for the unknown driver 

123.PNG

HP Recommended

You're very welcome.

 

You need this driver for the unknown device...

 

This package provides the HP 3D DriveGuard software for supported notebook models that are running a supported operating system. HP 3D DriveGuard protects the hard drive by "parking the heads" if the notebook is accidentally dropped or is abruptly impacted by another object.

 

https://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe 

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