-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Wireless and Networking
- Re: Windows has stopped this device because it has reported ...
Create an account on the HP Community to personalize your profile and ask a question
12-06-2021 05:11 AM
I have had this problem since I upgrade my hp notebook 4530s to windows 10 which I don't if this laptop is compatible with windows 10. however, I found this problem with the Bluetooth driver I downloaded many drivers from the Qualcomm Atheros website but the same problem still shows... I don't know which driver I should download?! i tried also the generic Bluetooth adapter and still not working.
Solved! Go to Solution.
Accepted Solutions
12-07-2021 08:28 AM
Hi:
HP has a driver for that model BT adapter but it may not work.
https://ftp.hp.com/pub/softpaq/sp72001-72500/sp72163.exe
OPERATING SYSTEM(S):
Microsoft Windows 10 32
Microsoft Windows 10 64
DEVICES SUPPORTED:
Atheros AR3011 Bluetooth 3.0 + HS Adapter
Qualcomm Atheros AR3012 Bluetooth 4.0 + HS Adapter
Qualcomm Atheros AR9462 Bluetooth 4.0 + HS Adapter
Qualcomm Atheros QCA9565 Bluetooth 4.0 + HS Adapter
Qualcomm Atheros QCA9565 Bluetooth 4.0 Adapter
- Provides support for Windows 10.
You need this driver for the base system device...
https://ftp.hp.com/pub/softpaq/sp60501-61000/sp60769.exe
You need this driver for the PCI simple comms controller...
https://ftp.hp.com/pub/softpaq/sp64001-64500/sp64098.exe
If you want the driver for the unknown device, please post the hardware ID for it, so I can figure out what driver it needs.
Use this guide for how to find the hardware ID for a device...
How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)
12-07-2021 08:28 AM
Hi:
HP has a driver for that model BT adapter but it may not work.
https://ftp.hp.com/pub/softpaq/sp72001-72500/sp72163.exe
OPERATING SYSTEM(S):
Microsoft Windows 10 32
Microsoft Windows 10 64
DEVICES SUPPORTED:
Atheros AR3011 Bluetooth 3.0 + HS Adapter
Qualcomm Atheros AR3012 Bluetooth 4.0 + HS Adapter
Qualcomm Atheros AR9462 Bluetooth 4.0 + HS Adapter
Qualcomm Atheros QCA9565 Bluetooth 4.0 + HS Adapter
Qualcomm Atheros QCA9565 Bluetooth 4.0 Adapter
- Provides support for Windows 10.
You need this driver for the base system device...
https://ftp.hp.com/pub/softpaq/sp60501-61000/sp60769.exe
You need this driver for the PCI simple comms controller...
https://ftp.hp.com/pub/softpaq/sp64001-64500/sp64098.exe
If you want the driver for the unknown device, please post the hardware ID for it, so I can figure out what driver it needs.
Use this guide for how to find the hardware ID for a device...
How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)
12-10-2021 09:33 AM
You're very welcome.
You need this driver for the unknown device...
This package provides the HP 3D DriveGuard software for supported notebook models that are running a supported operating system. HP 3D DriveGuard protects the hard drive by "parking the heads" if the notebook is accidentally dropped or is abruptly impacted by another object.
Didn't find what you were looking for? Ask the community