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ahmadnjnjui
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Message 1 of 4
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Solved!

Windows has stopped this device because it has reported problems. (Code 43) ( qualcomme atheros )

HP Recommended
hp probook 4530s
Microsoft Windows 10 (64-bit)

1.PNG2.PNG

I have had this problem since I upgrade my hp notebook 4530s to windows 10 which I don't if this laptop is compatible with windows 10. however, I found this problem with the Bluetooth driver I downloaded many drivers from the Qualcomm Atheros website but the same problem still shows... I don't know which driver I should download?! i tried also the generic Bluetooth adapter and still not working.

1 ACCEPTED SOLUTION

Accepted Solutions
Paul_Tikkanen
Level 21
Level 21
141,389 64,953 22,063 33,981
Message 2 of 4
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HP Recommended

Hi:

 

HP has a driver for that model BT adapter but it may not work.

 

https://ftp.hp.com/pub/softpaq/sp72001-72500/sp72163.exe 

 

OPERATING SYSTEM(S):
Microsoft Windows 10 32
Microsoft Windows 10 64

DEVICES SUPPORTED:
Atheros AR3011 Bluetooth 3.0 + HS Adapter
Qualcomm Atheros AR3012 Bluetooth 4.0 + HS Adapter
Qualcomm Atheros AR9462 Bluetooth 4.0 + HS Adapter
Qualcomm Atheros QCA9565 Bluetooth 4.0 + HS Adapter
Qualcomm Atheros QCA9565 Bluetooth 4.0 Adapter

- Provides support for Windows 10.

 

You need this driver for the base system device...

 

https://ftp.hp.com/pub/softpaq/sp60501-61000/sp60769.exe

 

You need this driver for the PCI simple comms controller...

 

https://ftp.hp.com/pub/softpaq/sp64001-64500/sp64098.exe

 

If you want the driver for the unknown device, please post the hardware ID for it, so I can figure out what driver it needs.

 

Use this guide for how to find the hardware ID for a device...

 

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

 

View solution in original post

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3 REPLIES 3
Paul_Tikkanen
Level 21
Level 21
141,389 64,953 22,063 33,981
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

HP has a driver for that model BT adapter but it may not work.

 

https://ftp.hp.com/pub/softpaq/sp72001-72500/sp72163.exe 

 

OPERATING SYSTEM(S):
Microsoft Windows 10 32
Microsoft Windows 10 64

DEVICES SUPPORTED:
Atheros AR3011 Bluetooth 3.0 + HS Adapter
Qualcomm Atheros AR3012 Bluetooth 4.0 + HS Adapter
Qualcomm Atheros AR9462 Bluetooth 4.0 + HS Adapter
Qualcomm Atheros QCA9565 Bluetooth 4.0 + HS Adapter
Qualcomm Atheros QCA9565 Bluetooth 4.0 Adapter

- Provides support for Windows 10.

 

You need this driver for the base system device...

 

https://ftp.hp.com/pub/softpaq/sp60501-61000/sp60769.exe

 

You need this driver for the PCI simple comms controller...

 

https://ftp.hp.com/pub/softpaq/sp64001-64500/sp64098.exe

 

If you want the driver for the unknown device, please post the hardware ID for it, so I can figure out what driver it needs.

 

Use this guide for how to find the hardware ID for a device...

 

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

 

1 person found this reply helpful
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ahmadnjnjui
Author
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Message 3 of 4
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HP Recommended

thank u for your reply, Bluetooth works 100%

here is the hardware ID I found for the unknown driver 

123.PNG

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Paul_Tikkanen
Level 21
Level 21
141,389 64,953 22,063 33,981
Message 4 of 4
Flag Post
HP Recommended

You're very welcome.

 

You need this driver for the unknown device...

 

This package provides the HP 3D DriveGuard software for supported notebook models that are running a supported operating system. HP 3D DriveGuard protects the hard drive by "parking the heads" if the notebook is accidentally dropped or is abruptly impacted by another object.

 

https://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe 

1 person found this reply helpful
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