Wired network connected but no internet access on HP Victus

[Mecitelver]

Network Connection Issues Wireless Module Test: PASSED Wired Network Check: WARNING No network adapter found, or the valid network adapter is not supported. Please check your BIOS settings to ensure that the UEFI network option ROMs and UEFI network boot are enabled. Component Test: WARNING Results have been recorded in the Testing Logs accessible from the Main Menu. To return to the main menu, press the home button. You can access the System Diagnostics records by going to Main Menu -> Test Logs -> Save Logs. Version 10.2.0.0 For more information and updates, please visit www.hp.com/go/techcenter/PCDiags.HP Network Check has detected a critical error on your system that requires repair. Victus Gaming Laptop 16-r1042nt Diagnostics Report: Error Details Network Check: Error Identification Information: Q0CF3A-C7NC9J-XD7V61-8D8K03 Test Date: 2024-11-01 Tested Component: Network Check IMPORTANT: The test detected a communication issue between the network connection port and the system board. The card may need to be replaced, or the system board may require repair. Additional Help: HP Service Center Finder Helps you find the address of the nearest HP Service Center.Hello,
I'm experiencing an issue with my HP Victus laptop. When I connect it to my phone using USB tethering for internet access, it shows as Connected but I still have no internet access. This problem started randomly – it worked fine initially, but then the error began appearing intermittently. I have tried enabling USB debugging mode, using different USB cables, and resetting network settings, but nothing seems to work permanently. How can I fix this issue?

Thanks in advance for any help! Looking forward to hearing from you.

Best regards,

[Nal_NR]

Hi @Mecitelver,

Welcome to the HP Support Community. 

I'd be glad to help you! 

Splendid analysis and remarkable patience were shown. It is immensely appreciated.

This might require one-on-one interaction to fix the issue over the phone as this unit might need service.

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.