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‎07-14-2016 03:34 AM

HP Recommended
Product: HP 15-ac033TX
Operating System: Microsoft Windows 8.1 (64-bit)

Hello Sir,

 

I am not able to connect my bluetooth headset (Samsung level U) to my HP laptop (HP 15-ac033TX ). The laptop is not even showing the headset whenever i am switching on the bluetooth switch of headset. The headset is working properly and it shows the bluetooth device on mobile phone whenever i am using it with my mobile phone ( I am using in mobile by downloading Samsung level U application from Google play store) .

 

My laptop bluetooth is working properly with other devices like mobile phones.

 

Could you please help me in solving this problem.

 

 

 

7 people had the same question
8 REPLIES 8

‎07-14-2016 12:12 PM - last edited on ‎08-06-2021 08:48 AM by Retired

HP Recommended

Hi @piyush8192,

 

Welcome to HP Forums! I have read your post and wanted to help.

 

I understand that the bluetooth does not work with the headset. Please review the documents below:

HP PCs - Using Bluetooth Devices (Windows 10, 😎

 

Let me know if these help.

 

If this helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me Kudos. :catvery-happy:
 

Regards,

SDJL
I work on behalf of HP


Please click “Accept as Solution ”on the post that solves your issue to help others find the solution.
Click the Thumbs Up on the left to say “Thanks” for helping!
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‎07-14-2016 01:59 PM

HP Recommended

Some BlueTooth devices require certain button presses to place them into "pairing mode".

 

I'd check the directions for the headphone to see if this is the cause of the issue.

 

WyreNut

-------------------------------------------------
Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
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‎07-18-2016 10:21 AM

HP Recommended

Thanks for the help.

 

I have paired the bluetooth of my headset to my laptop successfully but still it shows "Setup Incomplete. Connect to Internet". But i have already connected to internet.

Also, for the first two days it worked perfectly well but now this problem arise.

 

Could you please help me on this issue.

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‎12-24-2016 04:10 AM

HP Recommended

you can't connect the Level U with the windows PC, you can only connect it with your mobile phone or Mac PC. Thank you 

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‎03-01-2017 10:28 PM - last edited on ‎03-01-2017 11:18 PM by Retired

HP Recommended

Just Press and hold play/pause/call Button of your Samsung Level U headset and press search for new devices from your PC.

 

its working.

 

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‎06-14-2017 12:45 PM

HP Recommended
You rock! most sites suggested the obvious! You actually gave the solution!
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‎09-26-2017 11:15 AM

HP Recommended

Thanks, i had given up on connecting my u level with my hp til i found this post. ,it worked like a charm.

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‎04-08-2019 12:13 AM

HP Recommended

Hi Nirmal,

 

Thank you so mch for your suggestion. I was searching in so many websites to solve in connecting the Samsung level U to my HP laptop. Finally your suggestion made me to do in right way and it worked!.

 

Best Regards,

Muralikathir

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