07-14-2016 03:34 AM
I am not able to connect my bluetooth headset (Samsung level U) to my HP laptop (HP 15-ac033TX ). The laptop is not even showing the headset whenever i am switching on the bluetooth switch of headset. The headset is working properly and it shows the bluetooth device on mobile phone whenever i am using it with my mobile phone ( I am using in mobile by downloading Samsung level U application from Google play store) .
My laptop bluetooth is working properly with other devices like mobile phones.
Could you please help me in solving this problem.
07-14-2016 12:12 PM
Welcome to HP Forums! I have read your post and wanted to help.
I understand that the bluetooth does not work with the headset. Please review the documents below:
Let me know if these help.
If this helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me Kudos. :catvery-happy:
I work on behalf of HP
Please click “Accept as Solution ”on the post that solves your issue to help others find the solution.
Click the Thumbs Up on the left to say “Thanks” for helping!
07-14-2016 01:59 PM
Some BlueTooth devices require certain button presses to place them into "pairing mode".
I'd check the directions for the headphone to see if this is the cause of the issue.
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!
07-18-2016 10:21 AM
Thanks for the help.
I have paired the bluetooth of my headset to my laptop successfully but still it shows "Setup Incomplete. Connect to Internet". But i have already connected to internet.
Also, for the first two days it worked perfectly well but now this problem arise.
Could you please help me on this issue.