Wireless bluetooth headphone (Samsung Level U) not connecting to my HP 15-ac033TX laptop

[piyush8192]

Hello Sir,

I am not able to connect my bluetooth headset (Samsung level U) to my HP laptop (HP 15-ac033TX ). The laptop is not even showing the headset whenever i am switching on the bluetooth switch of headset. The headset is working properly and it shows the bluetooth device on mobile phone whenever i am using it with my mobile phone ( I am using in mobile by downloading Samsung level U application from Google play store) .

My laptop bluetooth is working properly with other devices like mobile phones.

Could you please help me in solving this problem.

[SDJL]

Hi @piyush8192,

Welcome to HP Forums! I have read your post and wanted to help.

I understand that the bluetooth does not work with the headset. Please review the documents below:

HP PCs - Using Bluetooth Devices (Windows 10, 😎

Let me know if these help.

If this helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me Kudos. :catvery-happy:
 

Regards,

[WyreNut]

Some BlueTooth devices require certain button presses to place them into "pairing mode".

I'd check the directions for the headphone to see if this is the cause of the issue.

WyreNut

[piyush8192]

Thanks for the help.

I have paired the bluetooth of my headset to my laptop successfully but still it shows "Setup Incomplete. Connect to Internet". But i have already connected to internet.

Also, for the first two days it worked perfectly well but now this problem arise.

Could you please help me on this issue.

[hamada9090]

you can't connect the Level U with the windows PC, you can only connect it with your mobile phone or Mac PC. Thank you 

[Nirmalthikriwal]

Just Press and hold play/pause/call Button of your Samsung Level U headset and press search for new devices from your PC.

its working.

[Staciek76]

You rock! most sites suggested the obvious! You actually gave the solution!

[baden71]

Thanks, i had given up on connecting my u level with my hp til i found this post. ,it worked like a charm.

[Muralikathir]

Hi Nirmal,

Thank you so mch for your suggestion. I was searching in so many websites to solve in connecting the Samsung level U to my HP laptop. Finally your suggestion made me to do in right way and it worked!.

Best Regards,

Muralikathir