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07-14-2016 03:34 AM
I am not able to connect my bluetooth headset (Samsung level U) to my HP laptop (HP 15-ac033TX ). The laptop is not even showing the headset whenever i am switching on the bluetooth switch of headset. The headset is working properly and it shows the bluetooth device on mobile phone whenever i am using it with my mobile phone ( I am using in mobile by downloading Samsung level U application from Google play store) .
My laptop bluetooth is working properly with other devices like mobile phones.
Could you please help me in solving this problem.
07-14-2016 12:12 PM - last edited on 08-06-2021 08:48 AM by AgathaV
Welcome to HP Forums! I have read your post and wanted to help.
I understand that the bluetooth does not work with the headset. Please review the documents below:
Let me know if these help.
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07-14-2016 01:59 PM
Some BlueTooth devices require certain button presses to place them into "pairing mode".
I'd check the directions for the headphone to see if this is the cause of the issue.
I am a Volunteer here, not employed by HP.
07-18-2016 10:21 AM
Thanks for the help.
I have paired the bluetooth of my headset to my laptop successfully but still it shows "Setup Incomplete. Connect to Internet". But i have already connected to internet.
Also, for the first two days it worked perfectly well but now this problem arise.
Could you please help me on this issue.
04-08-2019 12:13 AM
Thank you so mch for your suggestion. I was searching in so many websites to solve in connecting the Samsung level U to my HP laptop. Finally your suggestion made me to do in right way and it worked!.