Having trouble signing in? Try this!
Post new question
Question
Reply
 
Honor Student
Posts: 2
Member Since: ‎07-14-2016
Message 1 of 8 (33,297 Views)

Wireless bluetooth headphone (Samsung Level U) not connecting to my HP 15-ac033TX laptop

Product Name: HP 15-ac033TX
Operating System: Microsoft Windows 8.1 (64-bit)

Hello Sir,

 

I am not able to connect my bluetooth headset (Samsung level U) to my HP laptop (HP 15-ac033TX ). The laptop is not even showing the headset whenever i am switching on the bluetooth switch of headset. The headset is working properly and it shows the bluetooth device on mobile phone whenever i am using it with my mobile phone ( I am using in mobile by downloading Samsung level U application from Google play store) .

 

My laptop bluetooth is working properly with other devices like mobile phones.

 

Could you please help me in solving this problem.

 

 

 

0 Kudos
Retired
Posts: 2,785
Member Since: ‎06-08-2015
Message 2 of 8 (33,274 Views)

Re: Wireless bluetooth headphone (Samsung Level U) not connecting to my HP 15-ac033TX laptop

Hi @piyush8192,

 

Welcome to HP Forums! I have read your post and wanted to help.

 

I understand that the bluetooth does not work with the headset. Please review the documents below:

HP PCs - Understanding and troubleshooting Bluetooth wireless technology (Windows 8.1, 8, 7, Vista, ...

HP PCs - Using Bluetooth Devices (Windows 10, 8)

 

Let me know if these help.

 

If this helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me Kudos. :catvery-happy:
 

Regards,

SDJL
I work on behalf of HP


Please click “Accept as Solution ”on the post that solves your issue to help others find the solution.
Click the Thumbs Up on the left to say “Thanks” for helping!
Provost
Posts: 16,116
Member Since: ‎07-03-2010
Message 3 of 8 (33,269 Views)

Re: Wireless bluetooth headphone (Samsung Level U) not connecting to my HP 15-ac033TX laptop

Some BlueTooth devices require certain button presses to place them into "pairing mode".

 

I'd check the directions for the headphone to see if this is the cause of the issue.

 

WyreNut

-------------------------------------------------
I am a Volunteer here, not employed by HP.

You too can become an HP Expert! Details HERE!


If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!
Honor Student
Posts: 2
Member Since: ‎07-14-2016
Message 4 of 8 (33,238 Views)

Re: Wireless bluetooth headphone (Samsung Level U) not connecting to my HP 15-ac033TX laptop

Thanks for the help.

 

I have paired the bluetooth of my headset to my laptop successfully but still it shows "Setup Incomplete. Connect to Internet". But i have already connected to internet.

Also, for the first two days it worked perfectly well but now this problem arise.

 

Could you please help me on this issue.

Student
Posts: 1
Member Since: ‎12-24-2016
Message 5 of 8 (30,936 Views)

Re: Wireless bluetooth headphone (Samsung Level U) not connecting to my HP 15-ac033TX laptop

you can't connect the Level U with the windows PC, you can only connect it with your mobile phone or Mac PC. Thank you 

Top Student
Posts: 1
Member Since: ‎03-01-2017
Message 6 of 8 (26,820 Views)

Re: Wireless bluetooth headphone (Samsung Level U) not connecting to my HP 15-ac033TX laptop

[ Edited ]

Just Press and hold play/pause/call Button of your Samsung Level U headset and press search for new devices from your PC.

 

its working.

 

Student
Posts: 1
Member Since: ‎06-14-2017
Message 7 of 8 (18,973 Views)

Re: Wireless bluetooth headphone (Samsung Level U) not connecting to my HP 15-ac033TX laptop

You rock! most sites suggested the obvious! You actually gave the solution!
Student
Posts: 1
Member Since: ‎09-26-2017
Message 8 of 8 (12,437 Views)

Re: Wireless bluetooth headphone (Samsung Level U) not connecting to my HP 15-ac033TX laptop

Thanks, i had given up on connecting my u level with my hp til i found this post. ,it worked like a charm.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation