Wireless connection not working in my HP laptop

[63184905]

• Hp laptop Ryzen 5 wireless phone connection not working 

[Max3Aj]

@63184905, Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share your HP unit's serial number or product number with us via private message? 

Need help finding your product number? We've got you covered! Check out this handy guide:  

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 
 

Now, let's dive into the issue! Could you please elaborate on what's happening with your PC? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

We're looking forward to helping you get back up and running! 

Regards, 

Max3Aj

[63184905]

My system very slow and hanging frequently 

[Max3Aj]

Thank you for your response, I understand you're experiencing slow performance and wireless connectivity issues on your HP laptop with a Ryzen 5 processor. Let's address both concerns step-by-step.

System is Very Slow and Hanging Frequently

This could be due to background processes, outdated drivers, or disk issues. Please try the following:

Step 1: Run HP Support Assistant

HP Support Assistant can automatically detect and fix many performance issues.

• Download or open HP Support Assistant: HP Support Assistant | HP® Support
• Run a System Tune-up and install any recommended updates.

Step 2: Check for Malware or Unwanted Programs

• Open Task Manager (Ctrl + Shift + Esc) → Check for high CPU or memory usage.
• Uninstall any unnecessary startup programs via Task Manager > Startup tab.
• Run a full system scan using Windows Defender or your preferred antivirus.

Step 3: Free Up Disk Space

• Open Settings > System > Storage and use Storage Sense to clean up temporary files.
• Consider using Disk Cleanup or a third-party tool like CCleaner (use with caution).

Step 4: Update BIOS and Drivers

• Visit the HP Software and Driver Downloads page.
• Enter your laptop model and install the latest BIOS, chipset, and graphics drivers.

Issue 2: Wireless Connection Not Working

Let’s troubleshoot the Wi-Fi issue:

Step 1: Run HP Network Check

• Open HP Support Assistant → Go to Troubleshooting and Fixes → Select Internet and Security → Run Network Check.

Step 2: Reset Network Settings

• Go to Settings > Network & Internet > Status → Click Network Reset.
• Restart your laptop after the reset.

Step 3: Update Wireless Drivers

• Go to HP Drivers Page → Enter your model → Download the latest Wi-Fi driver.
• Alternatively, open Device Manager > Network Adapters → Right-click your Wi-Fi adapter → Select Update driver.

Step 4: Check Wireless Services

• Press Windows + R, type services.msc, and ensure the following services are Running and Automatic:
  • WLAN AutoConfig
  • Network Connections

Additional Tips

• Ensure Windows is fully updated: Go to Settings > Windows Update.
• If issues persist, consider performing a System Restore or Reset This PC (with files retained).

I hope this helps!

If my response resolves your issue, please click “Accepted Solution” to help others find the answer. Also, don’t forget to click the “Yes” button to say thanks!

Take care and have a great day.

Max3Aj

HP Support