Xiaomi bluetooth mouse not connecting

[MikeViller]

This Bluetooth mouse Xiaomi get recognized by the laptop as ximouse, the mouse blue button blink, when the spectre start connecting with the mouse the mouse blue button stops blinking and stay on until the laptop give me a message "cannot connect try again". this mouse I am able to connect to any devices I have at home and any other laptop I have at home only with this laptop that I cannot connect the mouse? p.s. I have installed the lastest driver on the laptop.

[Barachiel]

Hi @MikeViller,

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

As I understand 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Is there any other Bluetooth devices connected with the same computer. If yes, are they working fine?

Meanwhile, follow this link ( http://hp.care/2Cm1yNA ) and perform the steps under "Tips for finding a Bluetooth device". 

Let me know how that pans out.

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help. 🙂

[MikeViller]

sorry not to mention that yes so far the only device is this mouse, I had a nother bluetooth that connect without problem. I have my Fitbit and bluetooth speakers all connect find.

[Barachiel]

Hi @MikeViller,

Thank you for responding,

It's great to have you back 😉

It look's like an in-compatibility issue. I would refer you the same document I referred earlier ( http://hp.care/2Cm1yNA ), but follow the steps under "Tips for finding a Bluetooth device" which would help you in establishing the connection with the computer. 🙂

Keep me posted. 🙂

[MikeViller]

Hi Barachiel

just to let you know got a bluetooth update today but mouse still not working. I can see the mouse in the list I can see that it`s trying to connect when the blinking blue light on the mouse stop blinking and stay on until I get the message to try again to connect.

[Barachiel]

Hi @MikeViller,

Thank you for replying with this detailed response 😉 

I appreciate your time and efforts,

If that's the case, I'd request you to contact HP's phone support team for further assistance.

HP Support can be reached by clicking on the following link: Open link:  www.hp.com/contacthp/

Enter Product number or select to auto detect.Scroll down to "Still need help? Complete the form to select your contact options".

Scroll down and click on HP contact options - click on Get a Case & phone number.They will be happy to assist you immediately. If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

Best regards,