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printer hp envy 4502 tried to assign new wifi but could not and lost printer from my chrome book.

I KNOW VERY LITTLE ABOUT HOW THINGS WORK AS VERY OLD

1 REPLY 1
HP Recommended

@jack1503, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 
No worries at all — I’ll walk you through the steps as simply and clearly as possible! 😊 You’re trying to connect your HP Envy 4502 printer to a new Wi-Fi network, but accidentally deleted the printer from your Chromebook. Totally fixable!

Step 1: Reset the Printer’s Wi-Fi

Let’s get your printer ready to connect to the new Wi-Fi.

  1. Turn on the printer.
  2. On the printer’s screen, press the Wireless icon.
  3. Press Settings (gear icon).
  4. Tap Restore Network Defaults or Wireless Settings > Restore Defaults.
  5. Confirm if asked.

This clears the old Wi-Fi info so it can connect to the new one.

Step 2: Reconnect Printer to New Wi-Fi

Let’s get it onto your new Wi-Fi network.

  1. On the printer, go to Wireless Setup Wizard (under the Wireless or Network menu).
  2. It will scan for networks — select your new Wi-Fi name.
  3. Enter the Wi-Fi password (use the printer’s buttons to type).

Wait a moment while it connects. When done, the wireless light should stay solid blue.

Step 3: Add Printer Back to Chromebook

  1. On your Chromebook, click the time (bottom right) > click the gear icon to open Settings.
  2. Scroll down and click Advanced > click Printers under the “Printing” section.
  3. Click Add Printer.
  4. It should detect your HP Envy 4502 automatically.
  5. Click Add when it shows up.

Use HP Smart (Optional, but helpful)

If you have a phone or tablet, you can also install the HP Smart app to set things up more easily and check ink levels, etc.

  • Download the app from the Play Store or App Store.
  • Open the app and follow the steps to add your printer.

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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