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HP 17.3 inch Laptop PC 17-c0000 (551J1AV)
Microsoft Windows 11

Did a bios update lasdt night and now I am having problems with web sites wanting to disconnect when I click on app while on the site.  

1 REPLY 1
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Hi @MALADY71 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

That sounds like a frustrating side effect from what should’ve been a routine update. BIOS updates can sometimes tweak system-level settings that ripple into unexpected places—like how your browser or apps interact with websites.

 

Here’s what you can try to smooth things out:

 

🧰 Step 1: Reset network settings

  • Go to Settings > Network & Internet > Advanced network settings.
  • Click Network reset and follow the prompts.
  • Restart your laptop afterward.

 

🌐 Step 2: Check browser extensions and cache

  • Clear your browser cache and cookies.
  • Disable any extensions temporarily to see if one is interfering.
  • Try accessing the same site from a different browser (like Edge or Chrome) to compare behavior.

 

🔄 Step 3: Roll back or reflash BIOS (if needed)

  • If the issue started immediately after the BIOS update, you might consider rolling back:
    • Restart and press Esc, then F10 to enter BIOS Setup.
    • Look for an option like Restore Previous BIOS or Rollback BIOS (if available).
    • If not, you can reflash the BIOS using a USB recovery method. I can walk you through that if needed.

 

🧪 Step 4: Run system diagnostics

  • Press Esc during startup, then choose System Diagnostics.
  • Run the Network Test and Component Tests to check for any hardware issues.

 

Let me know how far you get with these steps or if you'd like help creating a recovery USB. We’ll get your laptop back to behaving like it should! 💪

 

If my response helped, please mark it as an Accepted Solution It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution!  It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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