• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎03-30-2020 02:59 AM - last edited on ‎03-30-2020 10:55 AM by Retired

HP Recommended
Product: G8D84PA#ACJ
Operating System: Microsoft Windows 8.1 (64-bit)

i am unable to pair any on the bluetooth device my speaker,my mobile, my airpod,etc and same with my mobile it is unable to find my device.

 

 

my hardware id :   USB\VID_0CF3&PID_3121&REV_0001

my device version:  8.0.1.350

my pc model:  HP 15 NOTEBOOK PC

SR NO. : [edited]

 

PLEASE HELP ME!!!!!!!!!

 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-30-2020 08:30 AM

HP Recommended

Hi:

 

You need this bluetooth driver for that device...

 

This package contains the driver installation package for the Qualcomm Atheros bluetooth in the supported notebook models running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp65001-65500/sp65049.exe

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎03-30-2020 08:30 AM

HP Recommended

Hi:

 

You need this bluetooth driver for that device...

 

This package contains the driver installation package for the Qualcomm Atheros bluetooth in the supported notebook models running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp65001-65500/sp65049.exe

Was this reply helpful? Yes No

‎03-31-2020 01:04 AM

HP Recommended

thanks,

it really helped me allot .....

and it was so easy to install ..

Was this reply helpful? Yes No

‎03-31-2020 07:01 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.