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‎09-26-2021 10:11 AM - edited ‎09-27-2021 08:47 AM

HP Recommended
Product: hp pavilion
Operating System: Microsoft Windows 10 (64-bit)

when I try to connect to internet, my laptop does not show my Wi-Fi network but shows other nearby networks though there is no any problem with my network. after many tries it may connect but unfortunately it disconnects again. 

how can i possibly fix this problem?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-26-2021 02:57 PM

HP Recommended

@ren224 

 

HP does not have any product called hp pavilion laptop ' core 13 ' !  Anyway, your machine may ONLY has a wifi  adapter which supports 2.4GHz networks.

 

Please allow your widi router to broadcast DUAL bands (2,4GHz and 5.0GHz), your machine can "see" your2.4GHz network and allow you to connect.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

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2 REPLIES 2

‎09-26-2021 02:57 PM

HP Recommended

@ren224 

 

HP does not have any product called hp pavilion laptop ' core 13 ' !  Anyway, your machine may ONLY has a wifi  adapter which supports 2.4GHz networks.

 

Please allow your widi router to broadcast DUAL bands (2,4GHz and 5.0GHz), your machine can "see" your2.4GHz network and allow you to connect.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎09-27-2021 08:51 AM

HP Recommended

will try this. thank you 

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